Dead Blaze battery / not holding a charge

[Yvonne.t]

My blaze battery is completely dead. It lasted about 12-18 months and within a month it went from lasting a few days, to not even lasting one. 

How can I get my battery replaced? Because the price I paid for my Fitbit is insane for a glorified watch that lasted up to 18 months. 

Thanks for your help. 

Moderator edit: subject for clarity

[DMW68]

My battery life is the same, bought in Christmas 2016, the battery life today only lasted 4 hours.

Can anyone help me.

Donna

[LiliyaFitbit]

Welcome to the Fitbit Community @Yvonne.t ! It's nice to see you again in our Community Forums @DMW68 ! I am sorry for the delayed response.

@Yvonne.t thank you for sharing the details of the issue you're experiencing with your Blaze battery. I'm sorry to hear about your experience and I am here to help you. Our Support team will be glad to verify your warranty options, however, I would like to help you resolve the issue first. Please verify the troubleshooting steps including a restart to fully charge your tracker: Why isn't my battery charging on my Fitbit device? If you're able to fully charge your device, please follow these tips to prevent battery drain. 

@DMW68 thank you for sharing the purchase details. Have you tried these tips to resolve the issue?

Keep me posted on the outcome!

[DMW68]

@Yvonne.t  yes I have tried all these methods but nothing is working.

I cannot understand why a Fitbit but start to fail less than 2.5 years old.  I don't want to purchase a new one if this is going to happen again.

Is this a fault with just the Blaze models.

Donna

[Yvonne.t]

Mine happened after having it for only 12-18 months.
That’s a massive amount of money for a glorified watch.
I’d rather buy a $20 Kmart one.

Sent from my iPhone

[DMW68]

@LiliyaFitbit  yes I have tried all these methods but nothing is working.

I cannot understand why a Fitbit but start to fail less than 2.5 years old.  I don't want to purchase a new one if this is going to happen again.

Is this a fault with just the Blaze models.

Donna

[LiliyaFitbit]

Hi @DMW68 and @Yvonne.t , thank you for your replies. 

@Yvonne.t and @DMW68 thank you for your efforts to resolve the issue and following the troubleshooting steps. I appreciate your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. Since the steps you tried didn't work, I've gone ahead and escalated your cases to our Support team, for them to investigate further and provide a solution. Please keep an eye on your inbox for further instructions.

Feel free to reach out if you have any other questions.