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Device doesn't charge, doesn't work.

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‎10-20-2019 14:51

‎10-20-2019 14:51

Hi. I bought a Fitbit Blaze almost a year ago (planned as a gift for this year), but I ended up using (or rather, trying to use) it. The first time I turned it on, it installed a firmware update, and paired successfully with my phone.

 

I left it charging for a night, and everything seemed fine until I took it out of the charger. It won't turn on.

 

I have the following symptoms:

 

1) The device only works for about one minute WHILE charging.I bought another charger that lets you press the buttons while charging, and I restarted the device, but nothing changes.

2) Even if the battery indicator shows me a full battery, the moment I take it out of the charger it turns itself off and won't turn on. I can't even restart the device.

 

I've tried charging with a computer, multiple USB chargers and nothing works. 

 

Some help? I literally haven't been able to use this even once.

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‎10-20-2019 15:56

‎10-20-2019 15:56

Hi @rion18  remember not to charge it more than two hours or so. Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-20-2019 15:56

‎10-20-2019 15:56

Hi @rion18  remember not to charge it more than two hours or so. Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-22-2019 16:07

‎10-22-2019 16:07

Hello @rion18, welcome to the Community forums.  

 

Thank you for sharing all this information about your Blaze that is not responding and for confirming that you already tried to restart your Blaze. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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