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Device not charging

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‎01-26-2020 00:39 - last edited on ‎01-27-2020 12:06 by Fitbit Moderator

‎01-26-2020 00:39 - last edited on ‎01-27-2020 12:06 by Fitbit Moderator

I have Fit bit purchased in 2016 and Jun 2019 suddenly stopped working. I thought the charger might have gone bad so purchased new one but still the Fit bit Blaze is not charging. Called up the service helpline followed the steps like clean the charger and blaze leads, press the left and right button but nothing works. Now they are saying, this is out of warranty and even of battery has a issue - can not be done any thing. They do not have any service support in India. Need to throw in dust bin. 

Is it really a worth to buy a fit bit just for 3 year life and no service support in India ????

Ravi

 

Moderator edit: Subject for clarity 

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‎01-27-2020 12:06

‎01-27-2020 12:06

Hi @ravikhodke, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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