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Device recording activity when I'm not wearing it

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‎10-15-2019 10:21 - last edited on ‎10-16-2019 12:03 by Fitbit Moderator

‎10-15-2019 10:21 - last edited on ‎10-16-2019 12:03 by Fitbit Moderator

My Blaze is recording minutes when I'm not wearing it. At first, it was only once in a while but the frequency has ramped up lately, It has happened 4 times, so far, this month. This morning it recorded 265 active minutes between midnight and 6 am, yesterday it recorded  over 400 minutes.  The step count isn't affected, but the heart rate is. Yesterday I was supposedly in my peak heart ratezone for 17 hours. This throws my calorie count off, which renders that feature useless. According to my Fitbit, I burned 6,250 calories yesterday. I have already reset it multiple times and, upon the suggestion of Fitbit Support, I also unpaired it then paired it again. I've had it two years, so it's out of warranty, but I certainly expected it to last longer than two years.

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‎10-16-2019 12:02

‎10-16-2019 12:02

Hi @KeicoD, it's nice to see you again participating here in the Community Forums!

 

I appreciate the details and the image that were shared in your post, I totally understand how frustrating this matter can be for you. It seems that what's causing the inconvenience here is the heart rate feature of your Fitbit Blaze. That being said, to better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Upon checking the screenshot I can tell that you experienced this several times but an approximation will be appreciated. 

 

If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there to troubleshoot the heart rate sensors of your Fitbit. 

 

Please keep me posted and let me know if you have any additional questions.

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