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Difficulty ordering

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‎12-07-2016 06:27

‎12-07-2016 06:27

I have been a loyal Charge HR customer and would like to get a Blaze. I've placed an order for one four times twice online and twice over the phone with customer service but still haven't received updates. I was on the phone with the customer service rep for 45 minutes but she was not able to help me. I've sent multiple emails  but no response. Is this item backordered? 

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‎12-07-2016 13:35

‎12-07-2016 13:35

I think your best choice is to contact Fitbit, none of your awsome fellow Fitbit users will have an answer tor you. plus not knowing what you ordered doesn't help, not really since none of us have access to Fitbits stock manifest.

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‎12-08-2016 03:57

‎12-08-2016 03:57

A warm welcome to the Forums @KristineM and @Rich_Laue thanks for stopping by.

 

As mentioned by our friend here, please get in touch with our support team one more time, since they have the proper tools to see if your order was placed successfully or not. Remember that you can contact them via chat for a faster response.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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