Difficulty to set up

[emilu]

I purchased a fitbit blaze today and im having issues setting it up. My fitbit did not come with a toggle or instruction booklet so im assuming it was purchased then returned. Anyway it was dead when I opened box so I fully charged and I can scroll through all functions. at fitbit app i clicked on new device and then set up. After that a screen pops up saying please update your application to continue.?? My fitbit app seems up to date I even reinstalled it. I have been working on getting this set up for 2 hours now 😞 anyone??

Moderator edit: subject updated for clarity

[nolimits]

I got my blaze yesterday and it took me overnight to set it up. I followed the instructions in this thread and everything went smoothly afterwards.

https://community.fitbit.com/t5/Blaze/out-of-the-box-initial-setup-help/m-p/1218503

Also, I wasnt able to charge it up until it was set up and connected to my computer, i wish I knew why. It was on the charger all night long but it did nothing.

[SilviaFitbit]

@emilu Welcome to the Community! Fitbit won't ship any refurbished Blaze. When you get your package you should get, the Blaze tracker, classic wristband, frame, charging craddle, the warranty and a paper that shows the set up link. 

If you're getting the update your application message, please force quit the app and try doing the set up procedure again. 

@nolimits Thank you for sharing your experience. 

Keep me posted. 

[Rich_Laue]

@emilu are you up and running?
The please update i believe is for your tracker, and not the app.

[racertempo]

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@Rich_Laue wrote:
@emilu ate ypu up amd ribbing?
The please update i believe is for your tracker, and not the app.

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Wow, you either were using "swype" on your phone, or some major auto correct was on

"ate ypu up amd ribbing?" = are you up and running.  Looks like Swype to me. 

[Rich_Laue]

I think.my fingers hit the wrong keys and i was not awake to botice.

[KODB]

Dear Silvia,

I did force quit the fitbit app, I even removed the app from my mobile, and reinstalled it. The only device I can see it my previous fitbit zip, and when I try to add a new device, the app says to update my application to continue...

It's driving me crazy 🙂

[AngelaMa · Accepted solution]

Hello @KODB what is your phone model and operating system?  @Rich_Laue and @racertempo it's great to see you around! 

[BarryQ]

I'm having the exact same problem. This request is listed as "Solved", but I don't see the solution in the thread. How was it solved?

[Rich_Laue]

What is the exact same issue, ate toy looking for the Fittbit Manual, which can be found in the help.fitbit.com

Is it in setting up the tracker, updating the tracker, or updating the app?

[Pkneumann]

I tried the force reset and got the same update your app message.  Any additional thoughts.  So fustrating