Display artifact issue

[murphysj74]

I just bought my Blaze yesterday and immediately upon getting started, it updated the firmware (so far so good).  Once I was able to start navigating the device, I noticed a white box covering the bottom half of the Fitbit logo on my "Today" screen.  Also, if I'm using any clock setting other than "Zone" the bottom half of my display flickers and glitches.  This glitch is evident as I swipe left/right, as well, causing the screen to glitch as i move from screen to screen.

This is not preventing the Blaze from operating, but it is a glaring issue I would like to get resolved.

[jiva]

Open up a help case. I suspect you have been unlucky and got a damaged device. I've always had great support from Fitbit and they gave me 2 new HR's when they had faults.

[FerdinandFitbit]

Hey there @murphysj74. Great to see you in the Fitbit Community! 🙂

As @jiva suggested, please get in touch with the Support Team and they will be happy to help you with this! For more details, you can take a look at this thread.

Hope this gets you back on track and if you need anything else, just let me know. Glad to see you both around!

[murphysj74]

Thanks folks!  I opened a ticket and hope to hear back from someone in the next 2 days.  I have a second Blaze on it's way for the wife, so hopefully her product is good to go! 

[sarajinvt]

This is also happening on mine as well.  FitBit, is there a fix for this, or should I request a replacement?

[FerdinandFitbit]

Welcome to the Community @sarajinvt! 🙂

I would recommend getting in touch with the Support Team and they will be happy to take a look and help you get back on track.

Let me know if you need anything else!