Draining battery

[DeniseThePiece]

As of yesterday, my battery has completely drained after being fully charged. It dies within two hours. 

[mollysmom2]

This wasn’t my post, however the response is what is recommended every time someone has complained about the battery’s inability to recharge. They don’t listen when you tell them you have done all their recommendations. And, by the time you have done all those things all that is left is a $200 watch that won’t keep time because the battery won’t hold a charge. 

I cannot believe they have not done anything to improve the battery’s performance and keep selling the tracker as is despite all of the complaints. I think the only way they will “hear” all of the dissatisfied customers is when their pocket book takes a hit. Customers need to start putting complaints on social media.

-Fuming for 6 months in OH-

[mollysmom2]

This wasn’t my post, however the response is what is recommended every time someone has complained about the battery’s inability to recharge. They don’t listen when you tell them you have done all their recommendations. And, by the time you have done all those things all that is left is a $200 watch that won’t keep time because the battery won’t hold a charge. 

I cannot believe they have not done anything to improve the battery’s performance and keep selling the tracker as is despite all of the complaints. I think the only way they will “hear” all of the dissatisfied customers is when their pocket book takes a hit. Customers need to start putting complaints on social media.

-Fuming for 6 months in OH-

[FerdinandFitbit]

@fsBlaze, good to see you in the Forums!

I'm very sorry about this situation and thank you for your comprehension. When it comes to the replacement process, the warranty lasts for 365 days, where if for any manufacture defect, you can get your tracker replaced without a problem. Now, once your warranty has expired, normally, other competitors will not give out any other options. However, Fitbit will offer a discount on the purchase of a new tracker that you can take advantage of if you'd like.

Thanks for your comprehension and if you need anything else, we're here to help!

@Jaquichea, I'm glad to hear that you'll be back on track soon! 🙂

[Bluedsteel]

I would dare say that a battery that fails after only 13 months is a
defective battery that warrants replacement with no questions asked.
Unfortunately fitbit would rather lose repeat customers than to replace the
device.

[mollysmom2]

Other competitors do not have a mass of people with same problem, that occurs overnight from one day to the next. That tells me something is faulty with the product but is not being recognized by Fitbit.

Sent from my iPhone

[AlejandraFitbit]

Hello everyone, hope you are doing great.

Thanks a lot for the patience you've shown with this. For anyone who might have any question about their warranty status, feel free to check the warranty policy here.

If you're still under warranty, feel free to let us know and we'll be happy to get you in touch with the Support Team or you can contact them directly via your preferred option. If you're already out of warranty, as we've explained before, our Support Team will be glad to verify your available options.

If you haven't tried any troubleshoot regarding your battery problem, in this post are some tips you can follow.

If there's any other thing you may need, let us know. We're always around! 🙂

[Runninggirltx22]

Since Fitbit doesn’t know how to help, I had to do more research and fixed mine. I disconnected Bluetooth connection, full charged it then reconnected the Bluetooth. It’s holding a charge now. 

[mollysmom2]

I have to say that is one fix I have not tried. Thank you. I will try it.

Sent from my iPad

[AlejandraFitbit]

Thanks for the steps provided @Runninggirltx22 and @mollysmom2 great to see you here.

It's great to hear that this troubleshoot have fixed the battery issue you were experiencing. I know these steps will be helpful for our friends too.

See you later. 

[sumpat]

I have not reported that my issue has been resolved.  It is not a consistent problem and am monitoring for now.


Sent from my Sprint Samsung Galaxy S8+.

[mollysmom2]

I totally agree with you. Just because I got 24 hours out of charge one time does not mean it is “fixed”. Even more important, it was not upon any recommendation from Fitbit.

Sent from my iPhone

[JorgeArr]

I have a massive problem with this. My device was working perfectly ok until the firmware update and now it does not hold a charge. I am not the only one this has happened to and I am highly disappointed over this. It dies in 2 to 4 hours. Highly suspect...especially since the Apple issue with them slowing down their devices.

[Runninggirltx22]

Remove the Bluetooth connection, completely charge device then reattach the Bluetooth. This fixed mine.

[mollysmom2]

This is what everyone says!! And they can’t figure it out?? The thing is it doesn’t go back to holding a charge with any of their suggestions. The only thing that has helped was the suggestion about disconnecting the 

bluetooth and reconnecting it. 

[sumpat]

Trying that now.

[sumpat]

Worked the first time. Battery lasted 2 1/2 days.  However, that charge lasted less than 12 hours.  So unless, do the disconnect Bluetooth, then charge, every time. Not a permanent solution.  No excuse for the failure of Fitbit to admit that there is a failure with the battery on the blaze.

[AlejandraFitbit]

Hey guys,

I appreciate your participation in the Community and I am sorry to hear about the battery issues the majority of you are experiencing.

If you haven't tried the instructions provide in this post, I recommend taking a look at it and follow them. After these steps you can test your units and if the issue persists, feel free to get in touch with our support team. For a faster response you can contact them via chat.

You can also check our warranty policy before contacting them.

Keep the stepping up! 

[lganim]

Spend $150 for a product that had to be replaced once and now doesn’t hold a charge more than a day if I’m lucky why would I spend anymore money with Fitbit I will find another alternative it’s just not worth it I’m grossly disappointed with Fitbit and I’m telling as many people as possible to stay away from it and find an alternative

[ringnalda]

Yes they are not getting the message. I hear good things about the Garmin product.


Sent from portable communicator.

[lganim]

Thank you I will check out Garmin—Fitbit will get the message once their sales and profits decline. It is only a matter of time. When a company gets too successful to care about the end user it takes time but the falter and go down. Even the great GE has and is learning this the hard way. Fitbit won't be the first to be a shooting star and then a FALLING Star....