Erratic recording of daily goals

[SunsetRunner]

Frequently the fitbit app records meeting my goals but fails to record the daily exercise as being met, and does not show ANY activity in the daily history. For example, yesterday I exceeded all goals by at least 30%, and some a lot more than that. Nothing shows in the history. Today I barely squeaked by the daily activity goal, and bingo, it is recorded as meeting the daily exercise goal, and shows in my daily history. I now see two days, not three. I do analyze my exercise history so I'd really like this to work.I

To be clear this is not a syncing problem. The information is present in the dashboard on the app. It's just not saved. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @SunsetRunner , it's great to see you around! I am sorry for the late response. 

Thank you for sharing the details of the issue you're having with the daily exercise goal. I appreciate your efforts to resolve this and would like to confirm if you've tried to restart the app, log out and log back in and restart the phone? To further investigate, please confirm if the issue is with the exercises not being saved which affect the daily exercise goal? Does your daily exercise goal start counting from Sunday or Monday? 

For more information about exercise goals, please see this help article: What should I know about exercise goals in the Fitbit app?

Please keep me posted.

[SunsetRunner]

Hi I did all that. Today was almost an identical exercise profile as monday
and it did record. The problem seems to be in the app. The data gets
synchronized just fine but the exercise goal is not indicated as met and
the data is thrown away. This happens all the time, once almost every week.
My next wearable may not be a fitbit if this problem persists. I won't
discard the Blaze but probably will hunt for another device if it dies and
the error is still present.

Thanks for the response.

Phil

[LiliyaFitbit]

Hi @SunsetRunner ! Thank you for your reply. I am sorry for the delayed response. 

Thanks so much for taking the time to troubleshoot the issue. I understand your position and appreciate your efforts and the additional details. Since the issue persists, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. You will receive an email from them soon.

I'll be around if you need further assistance.

[SunsetRunner]

thanks! I responded to their email just now.

Phil

[LiliyaFitbit]

Hello @SunsetRunner ! I hope you're doing well, thanks for taking the time to reply. 

I am glad to hear you're working with our Support team. You're in good hands now! I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Don't hesitate to get back if you have any questions!

[MyersMomof3]

Were they able to resolve the issue?  I'm having the same issue 😞

[SunsetRunner]

Hi are you also using an LG v30? It seems to work better but not always. I
can't imagine what is special about this phone?

[MyersMomof3]

I don't think so.. Samsung Galaxy V.6 (yes, it's old ....)

[LiliyaFitbit]

Welcome to the Fitbit Community @MyersMomof3. It's nice to see you around @SunsetRunner.  

@MyersMomof3 thank you for joining the conversation and sharing that you're experiencing the same issue. I recommend confirming your exercise goal by doing the following: Tap the exercise tile > gear icon in the upper right corner > check your weekly exercise goal. Please also confirm that your app is up-to-date. In order to update your app you can follow the steps provided here.

@SunsetRunner I am glad to hear the feature is working better now. 

I'll be around if you need further assistance. 

[SunsetRunner]

As luck would have it, the last two days were not recorded even though I am way past the main activity goal. There is nothing special about the LG v30, and no other app has problems like this so I strongly suspect most users have this problem. My career as a software qa manager is showing. More seriously I will start researching alternative brands sometime soon.

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@LiliyaFitbit wrote:

Welcome to the Fitbit Community @MyersMomof3. It's nice to see you around @SunsetRunner.  

@MyersMomof3 thank you for joining the conversation and sharing that you're experiencing the same issue. I recommend confirming your exercise goal by doing the following: Tap the exercise tile > gear icon in the upper right corner > check your weekly exercise goal. Please also confirm that your app is up-to-date. In order to update your app you can follow the steps provided here.

@SunsetRunner I am glad to hear the feature is working better now. 

I'll be around if you need further assistance. 

---

[SunsetRunner]

Current state of fitbit report

[MyersMomof3]

I've re-confirmed my exercise goal and that my app is up to date.  Still not working so I think I'm going to disable that as it just pisses me off. Below is my July 25 workout info and below that is the activity history which does not display this 7/25 workout at all.  @SunsetRunner please let me know what other trackers you research.

[SunsetRunner]

My conclusion is that if you set your goal to activity and walk long enough
in one stretch to meet that goal if will record that a being met. You could
walk 6 shorter intervals to no avail. Ridiculous.

[MyersMomof3]

Thanks for solving the mystery @SunsetRunner .. not that I like the answer but now I understand at least.