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Error 403 not solved by deleting and reinstalling app

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‎02-06-2018 04:48

‎02-06-2018 04:48

I have not been able to connect my Fitbit Blaze via bluetooth to my iOS device for about 2 weeks now. Initially I was unable to sync my activity and sleep data when I opened the app. I tried killing the app process, turning on and off bluetooth, even resetting the watch as advised. Nothing. Finally I decided to setup a new device (still forum tips). Now I am unable to connect my device!! It keeps saying error 403 after entering number on display (bluetooth working perfectly). I deleted and reinstalled fitbit app, restarted tracker, restarted phone and even updated iOS!! Still nothing! I am getting pretty frustrated as I have tried what has been proposed and tagged as "solution". The tracker is absolutely indispensable to me for health reasons. Please I need help. Thanks
PS: I have the latest version of the app and latest version of iOS (11.2.5) on iPhone 5s

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‎02-06-2018 05:02 - edited ‎02-06-2018 05:08

‎02-06-2018 05:02 - edited ‎02-06-2018 05:08

I have yet understood the logic of removing a tracker that is not communicating from a Fitbit account. Sorry @BlueMoon33 if the tracker and the app are not talking, why would they start talking to set it up again? It is much safer to set the tracker up as a replacement to an existing account, a none syncing tracker should never be removed from an account. 

 

Before a tracker can sync it needs to be connected to a Fitbit account, disconnecting a tracker moves you one more step in the wrong direction to sync. The sync problem still needs to be corrected. Sorry. 

 

Have you researched what the error 403 is? 

Have you searched the comunity, I see at least one user got past the 403 error. 

Have you looked at the troubleshooting guide yet? 

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‎02-06-2018 05:35

In response to Rich_Laue

‎02-06-2018 05:35

Ok thanks for your response. Firstly I appreciate your reasoning, however I got the tip on setting up a new device (not account) from previous posts. Anyway that's done, so here we are. Also I have already researched on the error 403 and did not find a solution. You should note that the user you mentioned DID NOT got past the 403 error. They were simply asked to contact Fitbit support directly. Gone through troubleshooting guide as well. I have tried previous proposed solutions as mentioned in my first post but cannot find a solution!!!

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‎02-06-2018 14:48

In response to BlueMoon33

‎02-06-2018 14:48

Well, well! I finally succeeded to connect my Blaze and also sync tracking data to app on my iPhone! I have been using cellular data to connect but decided to try this time using wifi and everything worked perfectly! No more error 403 message. I am quite relieved. I hope this helps others having similar troubles (in order to by pass error 403 you could try connecting using a VPN on cellular data as well).

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