Error when Changing to Zone Clock Face on Blaze 2/15 - RESOLVED

[CarlosCFitbit]

Fitbit Update 2/16/18 -- Since our engineering team confirmed this issue was resolved yesterday 2/15, we're going to close this thread from further discussion. Thanks to everyone that reported this here on the Forums. We appreciate you taking action and glad there was a speedy resolution.

See you around the boards!

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Update 2/15/18 (Part 2) -- Our engineers have reported that the issue should now be fixed. I recommend giving your Blaze a quick restart and then try changing to the Zone clock face again. Let me know how it goes!  

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Update 2/15/18 -- Thanks to all of you who have reported your experience trying to change to Zone Clock face on Blaze. I've merged all relevant threads here to keep things tidy. 

At this time, I recommend avoiding the Zone clock face until we remedy the issue. For those of you who are seeing the 'X' on your Blaze display after attempting to change to the Zone clock face, please do the following to get back to a working clock face: 

1. Restart the Blaze.
2. Put Blaze into the charging cable and plug in the charging cable.
3. Try changing to an alternative clock face

I've flagged this issue to our engineering team who will investigate. When I hear something new, I'll update you with the latest. I appreciate your patience and please update the thread if the above workaround doesn't get rid of the X on the display.   

[LauraHodge]

My Fitbit blaze is always set on zone and all the sudden it stopped working and switched to the original clock face. So I went under settings to re-apply zone and it kept saying clockface error please pick another clockface, which is highly annoying because I don’t really like any of the other ones that much. Any ideas on why it stopped or how to fix it? 

Thanks 

[lizandjoem]

Mine too!  So upset!  

[Kate47]

My clockface just stopped working in Zone as well - it’s the one I like - can’t get it to reset 

[mhaider]

Same exact thing has happened to me too!

[Ron_Monsour]

Mine too! Did they get rid of Zone? I can choose others but it took me a long time to choose that one and I like it best. Weird.

[bj2burch]

Mine too! I hate all the others it’s the only normal watch looking one. I hope they fix it

[SunsetRunner]

Add me to the list of failing zone clock face ☹️

[IJWhirl]

Add me,to the list as well. Been,playing with this stupid thing for 2 hours . All other faces work .Zone keeps getting the error.  

Hey FitBit......   How about an answer, a clue, a response.....   Something!!!

[Indigogolf]

Same here!  Must be a system error if so many people are getting this error

[TeriFree2bme]

Husband and I BOTH are experiencing “Zone” clock face issues, just as you describe 😕. The other face styles seem to be syncing fine; we have no idea why all of a sudden tonight this happened  (I now am using “Arc”, but prefer the Zone)

[JohnnyCBlaze]

Add me to the can't load "Zone" clock face.

Easily my favorite due to the easy to read heart rate.

Version 17.8.402.1

[Tj2480]

my watch is also displaying error messages when I attempt to use the zone clock face. @Fitbit do something pls. Why would this just happen out of nowhere?

[LauraHodge]

Yeah I put mine on argyle but I’m still annoyed. Zone is far superior 

[Larry2133]

Yeah mine has stopped as well got up looked at fitbit and no zone clock face

[NatsD]

I’ve also lost the Zone clock face and had to choose Argyle (it defaulted to Classic, which is utterly pants).

Hope Fitbit get this sorted out 😞

[Kpescinski]

Today I turned my blaze off for about 2 hours and when I turned it back on the time was wrong and I have my app on all day sync then when I reset it holding the 2 buttons I have a red x then also getting a scream saying I have a clock error it changed my clock and when I try to get my favorite clock back I get the same red x and error message... not sure what to do I've had a few clock problems with it having the wrong time off by like an hour now this I've only had the watch since November can you help get my clock face back?

[Kpescinski]

Also it refuses to go to most other digital faces mostly only likes the original start up analog clock that I sadly cannot read well and I like to have the date

[SoozeO]

Me too, and my husband. Woke up this morning to no Zone. 

What’s going on Fitbit?

[Gc163]

Yes add me to the list as well. Woke up and my zone clock face had changed too. Don’t really like any of the other choices so hope Fitbit gets this sorted ASAP.