Error when Changing to Zone Clock Face on Blaze 2/15 - RESOLVED

[CarlosCFitbit]

Fitbit Update 2/16/18 -- Since our engineering team confirmed this issue was resolved yesterday 2/15, we're going to close this thread from further discussion. Thanks to everyone that reported this here on the Forums. We appreciate you taking action and glad there was a speedy resolution.

See you around the boards!

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Update 2/15/18 (Part 2) -- Our engineers have reported that the issue should now be fixed. I recommend giving your Blaze a quick restart and then try changing to the Zone clock face again. Let me know how it goes!  

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Update 2/15/18 -- Thanks to all of you who have reported your experience trying to change to Zone Clock face on Blaze. I've merged all relevant threads here to keep things tidy. 

At this time, I recommend avoiding the Zone clock face until we remedy the issue. For those of you who are seeing the 'X' on your Blaze display after attempting to change to the Zone clock face, please do the following to get back to a working clock face: 

1. Restart the Blaze.
2. Put Blaze into the charging cable and plug in the charging cable.
3. Try changing to an alternative clock face

I've flagged this issue to our engineering team who will investigate. When I hear something new, I'll update you with the latest. I appreciate your patience and please update the thread if the above workaround doesn't get rid of the X on the display.   

[Ron_Monsour]

Good work

[Ron_Monsour]

Part 2 was a good job on your part. Great to finally fix the issue. Good day!

[NatsD]

Thanks for trying Bonnie!

Its interesting as I am in the UK having the same issue - it has to be a software glitch in the device. 

[Gc163]

Thanks I can confirm I now have Xone proudly displayed once more 👏👏!

i didn’t actually restart I just changed the face to zone and synced and it worked straight away! 

[Blaze-Runner]

Hi Misteree13

Its been fixed, well mine has, all back to normal with Zone face.

Blaze - Runner

[TeriFree2bme]

Thank for reporting the problem and trying to convey to the Fitbit rep it’s a multi person problem... man what a hassle!  I will report my detailed sleep log was back to normal last night. (I haven’t checked the Zone click face yet to see if I can use). Hopefully it all gets fixed soon 😊

[Somm1972]

After restart today the zone face came back.

[Misteree13]

Thanks!  I tried changing it as soon as I saw these messages & I'm glad to say it's working now.  Thanks for the update Blaze Runner and thanks for the attention, Fitbit.

[Shubhada]

Thanks Calros. Please also raise the concern about sleep data being basic..  it was affected exactly from the day when zone clock face flipped to original.. hope it is fixed.. I like sleep insights... 

[Stittsmouse]

I tweeted them and this works

Thanks for reaching out, Mickey. If you haven't done yet, we suggest that you try to change your Blaze's clock face to a different one in the meantime: . Once done, please change it back to your preferred clock face. Don't forget to sync your tracker after each change. Keep us posted.

[DB75]

Zone Face is back! YEY!

[DB75]

The zone Face is back!

[Dicknj]

I got it back without doing anything.

Sent from my iPhone

[AlessFitbit]

Since our engineering team confirmed this issue was resolved yesterday 2/15, we're going to close this thread from further discussion. Thanks to everyone that reported this here on the Forums. We appreciate you taking action and glad there was a speedy resolution.

See you around the boards!