Everyday can't reach fitbit.com to sync

[AmzyAmy]

Every single day when I try log in to my fitbit account to sync my days progress and log meals it tells me it cannot reach fitbit.com to sync and after about 20 minutes of that it tells me it cannot find my tracker (which is always on my wrist so literally right next to my phone).
I then have to turn on and off my blaze about 10 times, and/or restart my blue tooth a couple times before it finally syncs.
This whole process takes about an hour and it's so annoying. I usuallying sync and log food just before I fall asleep and it's making me go to bedo an hour late every single night for the past 2 weeks.
PLEASE fix this! I can't keep doing this, I'm so close to giving up on fitbit

[FerdinandFitbit]

Hi there @AmzyAmy. I'm happy to see you in the Fitbit Community! 🙂

I'm sorry you're having problems getting your Blaze to sync properly. I can assume you're getting this error message on your app but it sounds like you've also tried to restart your tracker and it seems to help for a while.

At this moment, I can recommend restarting your tracker one more time by pressing and holding the left and lower right buttons on your Blaze for about 10-12 seconds. This will make it to reboot. After that, try uninstalling and reinstalling the Fitbit app. Once it's installed back, log back in with your email address and password and see if it works better after that.

Keep an eye on it and let me know if you're still having problems. I'll be happy to help!

[larosstin]

I have my fitbit blaze since sept. I love the blaze. I have a problem with the blaze not sync since sunday. What can be done to get the sync to work?  I have the always connected function on.  Need help

[Rich_Laue]

Im not sure if this will help, has anything changed with the way you connect to the internet, are with your firewall?

[dinvb1]

Hi, did you ever find a solution for this?  I have a different fitbit (Alta) and a different phone (Moto Z Play) but the exact same issues/frustration.

[AmzyAmy]

Nope, every few days I had to delete the tracker or delete the app, then it was fine for a few days then do it again. Also deleting the tracker from the Bluetooth auto connect then reconnecting works sometimes

Moderator edit: Removed personal information

[TracyV125]

Whenever I've had this issue I just restart my phone.  Seems to work for me every time! 

[dinvb1]

Thanks, Tracy!  My chat with Fitbit Support last night enlightened me that in addition to the list of "known app issues" on the site, there's also a link to the list of "supported phones."  In other words, if your phone isn't on this list, then you're out of luck if the app doesn't work and you don't have a PC.  Restarting my phone multiple times a day seems incredibly time-consuming, but I'll give it a shot!   I appreciate your response.

[dinvb1]

Yeah, that's pretty much where I'm at.  Thanks for letting me know I wasn't missing out on a hidden solution!  Now to decide whether to return the Fitbit and try something else...

[sanmom]

this is the most annoying thing i've ever used. worked great the first few months. now when i recharge it the time/date is wrong and won't correct no matter how many times i restart. going to dump it ! will never buy a fitbit again

[FerdinandFitbit]

Hi there @dinvb1. Good to see you in the Community!

As you said, some mobile devices are not compatible to be used with Fitbit. You can check the full list of compatible devices by clicking here. If your phone is not in the list, in some scenarios, some unsupported phones do work but this is not a general rule.

@sanmom, have you tried by any chance to restart your tracker? You can do this  by pressing and holding the left and lower right buttons and after that, your tracker will have rebooted and make sure to sync and see if this makes any difference.

@AmzyAmy @TracyV125, thanks for jumping. Good to see you all around! 🙂

[sanmom]

yes, i have re-started the Fitbit numerous times, i have uninstalled the app. and re-installed the app. I have done this while it was fully charged as well as while plugged into the charger, and the phone and the (MacBook) computer. At first it would re-sync and the date and time would correct. but not anymore. I spent a week wearing it with the incorrect date and time. Now I am just throwing it out and never buying a Fitbit again. I

[FerdinandFitbit]

I see.  Thank you for getting back @sanmom!

Now, I just have another question. Right after you remove the tracker from the cradle when it's charging and you get it to sync, does it sync without a problem but doesn't update the time on the tracker? Does it sync your steps, distance, calories and other stats properly to your dashboard and it is only the time that doesn't catch up or it doesn't sync anything at all? If so, do you get any type of error message? What does it say?

I'll be waiting for your reply!