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Experience with the Fitbit support team

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‎08-20-2018 14:50 - last edited on ‎08-21-2018 08:35 by Moderator Alum

‎08-20-2018 14:50 - last edited on ‎08-21-2018 08:35 by Moderator Alum

My Fitbit blaze stopped recording my activity hours/steps over 250/sleep/heart rate and registered a very slow calorie burn. My emails to Fitbit were always answered promptly and various advice was given which unfortunately didn’t work. After two weeks I was offered a free replacement Fitbit as I was within the warranty period. I just wanted to thank Fitbit support for their helpfulness in getting this matter resolved swiftly and stress-free!!

 

Moderator edit: Updated title for clarity

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3 REPLIES 3

‎08-20-2018 21:54

‎08-20-2018 21:54

Hello @LesleyJT

 

Glad you were able to get a new Fitbit from the awesome customer support people. Have you gotten it set up? You'll want to use your usual email and password to retain your history.

 

We're here for you.

 

Thanks for the happy news!

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎08-20-2018 23:08

In response to Odyssey13

‎08-20-2018 23:08

I’m all set up and ready to go! Thanks ❤️
Lesley

Sent from my iPhone
Best Answer

‎08-21-2018 08:34

In response to LesleyJT

‎08-21-2018 08:34

Hi there @LesleyJT. It's great to have you in the Fitbit Community Forums and I'm very happy to hear that our Support Team was able to help you out and got you back on track!

 

Thanks a lot for letting us know about the good experience you had with them and remember that if you need anything else, we're always here to help! 😄

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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