help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FITBIT Blaze....Heart rate worked fine until earlier this year.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-07-2018 19:24

‎05-07-2018 19:24

My Blaze's HRM is really wonky. For the past several bike rides, it has recorded wildly inaccurate HR and has stopped recording about 2/3 of the way through my ride. Here's the screenshot from tonight's ride. I'm fit, but I'm not 90 bpm at an average speed of 15 mph fit! (Also, the speed is wrong, but I'm not worried about that!)  Help me Fitbit community!

Screenshot 2018-05-07 22.21.06.png

Best Answer
0 Votes
1 REPLY 1

‎05-08-2018 09:53

‎05-08-2018 09:53

Hi there @ELWoody. Good to see you in the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your heart rate monitoring seems to be inaccurate 😕

 

What I can recommend in this situation, would be to first, restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Then, go to the last screen on your Blaze, tap on Settings and scroll down to Heart Rate. If it's set to On, change it to Auto or the other way around and try it out and see if that makes any difference.

 

Also, make sure you're wearing your tracker a little snug on your wrist when exercising to avoid having it moving around a lot and for it not to have any problems picking a consistent heart rate signal.

 

Hope this helps and if you need anything else, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer