FITBIT WILL NOT SYNC TO IPHONE 7 PLUS

[Essey82]

This morning my Fitbit Blaze stopped syncing with the Fitbit application. I have tried ALL of the trouble shooting tips that have been provided and nothing is working. I power off my Fitbit every night before bed to save the battery, and when I went to sync it this morning, it would not do it. I have removed the device and added it back, which it did sync immediately after doing so, but not even 5 mins later, it stopped syncing again. HELP!!!!!!! 

[Rich_Laue]

Not sure what troubleshooting tips you have tried @Essey82, removing the tracker from your Fitbit account is never reccomended by anyone who understands the sync process. It is better to add the tracker as a replacement device. 

Have you checked the help docs. 

Normally restart tracker and phone. 

Remove the tracker from the phones Bluetooth screen is the best options. 

No about turning the blaze off at night. Turning off requires a sync to reset the time and if shut off before midnight the user risks yesterday's steps carrying over from yesterday

[Essey82]

Your reply contradicts what the other Fitbit forum states. There is a forum on here where it states to turn the device off at night so that it saves the battery life of the device. I have followed every single recommendation on these Fitbit forums on how to get my device to sync, turning off and on Bluetooth, force closing the app, restarting the device, all of that, even what you stated before about replacing it, did that too. Still didn’t work.

[Tah4480]

My Fitbit one stopped syncing with my iPhone yesterday. I added my Fitbit as a new device on my online account. It will sync with the laptop but not with my iPhone though. I have tried all the suggestions online. Does anyone have any idea why it’s not syncing with my iPhone or iPad ? Thanks in advance. 

[Rich_Laue]

You mention that there are different devices @Tah4480 are you sure that they are not interfering with each other? 

If you are near two or morecof them and they are both turned on, make sure that the one you want to sync with is the only unit with its Bluetooth turned on. 

@Essey82 imI'not which forum you read, but Fitbit never recommends turning the Blaze off at night. 

This will require a sync in the morning to set the clock correctly. 

This also is taking a chance that yezterdaysyesteps will not reset at midnight .

The power it saves is rather minimal. 

Yes there are some thsttstill recommend turning off at night and they are also the first to complain when today starts off with 12k of steps .

As for telling Fitbit that you do not want to use the tracker any more. Do you really think that this will get the phone to see a tracker that the phone can not communicate with?

The app looks for the device connected to your Fitbit account, then it tries to sync with it. 

If the tracker is removed, the app will need to try and comunicate with a tracker that it already has been shown to not be able to comunicate with. 

The users problems have just multiplied, not been reduced. 

[Essey82]

Actually you're incorrect, I was able to fix my sync issue by removing my device, uninstalling the app, then reinstalling the app, and adding the device back. It fixed my issue and I haven't had a problem since then. 


Thank you,  

Essence

[Tah4480]

@Rich_Laue thank you for the reply. I turned the Bluetooth off on my phone. Having the Bluetooth on just drains the battery on my One. And I am syncing via my computer. I am thinking there may be a problem with the iOS update I installed last night. Until the next update I will sync via the laptop. I begin a weekend challenge tomorrow and those steps have to count! 😁

Treasa

[Rich_Laue]

@Essey82 if you had done every step except remove the tracker from your account. you would have found out that it would have synced. 

The reason that you where able to setup the tracker is because one of the other steps had fixed the non communication problem. 

There are many posts on these forums that start off with I removed my tracker because it would not sync, and now I can not set it up. 

[Essey82]

Please stop responding to my question on my post. I fixed the problem on my own. You're not a professional, you don't know everything about fixing fitbits and I fixed mine doing what I said I did. You were not correct on this one so just accept it and move on. Thank you. Take care!


Thank you,  

Essence Ricks

[Tah4480]

I fixed my problem. Thanks. Have a great day