Factory reset and battery life on the Fitbit Blaze

[AndyJRW]

I'm going to be honest - I've read all that I can take. It is beyond me as someone long involved in technology that there is no true FACTORY RESET for this tracker.

My wife gave me her Blaze. We deleted it from her account, unpaired it from her phone and removed the profile. I spent about 2 hours trying to get it to pair with my phone or add to my Fitbit account (from which I removed my old Charge HR)

Eventually, I had to use a laptop - the only way the device was recognized by anything. I added it to my account and then a few minutes later my phone asked to pair with it. Awesome.

The first day or so all seems ok, but after that, the tracker started dying in less than 8 hours. Full charge, remove from charger promptly, wear tracker, battery COMPLETELY dead before the end of work day.

I turned off all day sync, quick look, there are no alarms. Everything I could think of. Died in 8 hours.Walked in the house that night after charging in the car, and the tracker displayed a text notification from my wife's phone. IT ISN'T EVEN PAIRED WITH IT ANY MORE!

I want to truly reset this stupid thing, but because Fitbit engineers thought they were so clever they would never need to do this, a simple function available on almost all tech ever is not available. I have no idea what else to try. Please note: Holding the two buttons is NOT a FACTORY reset. That's what we call a HARD reset, meaning a true power down and restart. Doesn't delete any settings, or reset things like clock faces. A factory reset would leave the device just as if you just purchased it brand new. 

Anyone?

Moderator edit: Clarified subject

[FerdinandFitbit]

Hey there @AndyJRW. Great to have you in the Fitbit Community  Forums! 😄

I'm sorry to hear that you're having problems with your tracker still getting notifications from your wife's phone, that the battery seems not to be lasting as it should and the tracker not syncing correctly. So, I'll go on with each thing separately.

First, about the factory reset, there's no way to do this on the Fitbit Blaze. Now, this is not necessary as when you pair it to another account it will not pick up any information from the previous account but will take all the new info.

Now, second. The problem with you getting notifications from your wife's phone is because even though the tracker is now paired to your account, it's still paired to your wife's phone Bluetooth. Now, this can be easily resolved by going on her phone's Bluetooth settings, she'll see the Blaze on her connected devices and here, she can tap on it, then choose the option that says "Forget this device" and ready. Notifications from her phone will no longer get to your tracker. Now, to set up your tracker to receive notifications from your phone, go into the Fitbit app, tap on the icon of the Blaze at the top left corner and then go down to Notifications. Enable them and your phone will ask for permission to pair with your tracker. Just agree to it and you should be all set after that.

Third, about the syncing issues, I'd like to know what phone you're using for syncing. Have you verified that it's a compatible device? If not, you can check that on this link.

And last, fourth... When it comes to the battery life, a full battery on your Blaze should last for at least 5 days with a regular usage. 8 hours sound like the battery is not working any good at all. For this reason, I've gone ahead and escalated your case to the Support Team for them to take a deeper look and help you out with this. Please keep an eye on your inbox for more instructions and if you need anything else, please know that I'm here to help! 🙂