07-04-2016 09:18
07-04-2016 09:18
So I want to give my Blaze to my mom. I am trying to get the Blaze to reset as a new device (factory reset) and all I can find is info on restarting it (pressing left and lower right buttons), which does NOT reset it to factory settings. Because it is linked to my account, I cannot get her bluetooth to find the device when trying to set it up for her.
I deleted the device from my own app ("forget this device") but that doesn't solve my issue. Any help is greatly appreciated. Thanks!
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07-04-2016 09:24
07-04-2016 09:24
Sorry, but there is no factory reset for the Blaze. Deleting it from your account and clearing any messages should be all you need.
Is the device you are trying to sync to a supported device?
iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf
Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf
Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf
07-04-2016 09:24
07-04-2016 09:24
Sorry, but there is no factory reset for the Blaze. Deleting it from your account and clearing any messages should be all you need.
Is the device you are trying to sync to a supported device?
iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf
Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf
Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf
07-04-2016 13:03 - edited 07-02-2017 06:08
07-04-2016 13:03 - edited 07-02-2017 06:08
Actually all you need to do is
sync the Blaze
go to your phones Bluetooth settings and unpair the Blaze and Blaze Classic. attach the Blaze to moms account
at this time the Blaze will be removed from your account.
Your mom is all setup
The reason to unpair it from your phone
so your notifacations stop being sent to it
so the tracker isnt bonded to your phone anymore
07-04-2016 18:07
07-04-2016 18:07
The problem is I can't seem to get it to send a new bluetooth pairing signal out from the Blaze — she's on an OLD iphone that can't download the fitbit app, so I am trying to do this for her from her mac desktop computer. I can get it to the point where it says it wants to pair with a bluetooth device, but the bluetooth on her Mac does not seem to SEE a bluetooth signal from the Blaze... and I can't figure out how to make it do so!
07-04-2016 18:09
07-04-2016 18:09
So how can I make the Blaze bluetooth "discoverable?"
07-04-2016 18:43
07-04-2016 18:43
05-07-2017 16:20
05-07-2017 16:20
05-08-2017 12:20 - edited 07-02-2017 06:10
05-08-2017 12:20 - edited 07-02-2017 06:10
You want to set it up to your account? Durring the setup process it resets the tracker. What log are you looking at?
07-02-2017 05:15
07-02-2017 05:15
I would like to pass my fitbit blaze on to a friend what steps should take in order to achieve this.
07-02-2017 06:18
07-02-2017 06:18
Hello @amron60, pleae see my post above, what a cool friend you ar3e
In short form
Remove tracker from arm
Sync tracker
Remove tracker from your phones bluetooth
Hand tracker to friend
Help friend set it up to their account.
07-06-2017 18:11
07-06-2017 18:11
Hard for to believe there's no factory reset on the device. I'm having the same issue and it appears those no solution. I've removed it from account and trying to add it back. I've impaired and all I have right now is an unconnected watch. I should have kept my Microsoft Band 2.
07-09-2017 03:51
07-09-2017 03:51
Have you looked at the troubleshooting guide?
Have you removed the Blaze from your phones Bluetooth?
A factory r3set should 7ld not help you, You could go into its settings and shutdown the Blaze. This 2ill reset both hardware and software.
07-09-2017 04:28
07-09-2017 04:28
Hello all, I hope you are doing fine.
Regarding to this inquiry, if you are going to pass your tracker to someone else, you just need to do the following from your Fitbit app:
Then, the other person just need to create an account and setup the tracker.
I hope this helps, let me know the outcome.
08-01-2017 10:53
08-01-2017 10:53
Hi Alejandra, how would you do this if my phone is broken and can't get into it to unpair?
08-01-2017 14:10
08-01-2017 14:10
@Luv2pbal simply hand the tracker to the person your giving it to , whrn they set it up to their fitbit account it will be removed from your account.
The tracker will not be able to comunicate with a dead phone, so you don't have to worry here.
10-02-2017 18:33
10-02-2017 18:33
We did the same thing. My cousin gave my husband his Blaze. Bur it stull has all the trophies and sruff that my cousin has done. How do we clear that so my husband can start fresh?
10-04-2017 11:22
10-04-2017 11:22
Did your husband create his own fitbit account @B2b2017? Trophies are stored on the account, not the tracker.
10-04-2017 12:17
10-04-2017 12:17
have done this many time with a Blaze i got and i still get notifications from the first owner's phone when i am near their phone
10-04-2017 13:03
10-04-2017 13:03
@craigL that is because the original owner srill has the Blaze your using connected to their phone.
They need to go into their phones Bluetooth and tell it to forget the Blaze.
I'm not sure what the "this" is that has been tried.
10-04-2017 13:14
10-04-2017 13:14