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Faulty Screen

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‎04-22-2016 12:03

‎04-22-2016 12:03

Got my new blaze today. Some of the screens have missing parts of the images others work fine like the clock full colour. I've tried hard resetting the device multiple times, turning my phone off and closing the app and also resynicing.... I don't think it's a hard wear fault ie cracked LCD screen as some of the screens are fine more of a softwear fault any suggestions?
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‎04-23-2016 07:51

‎04-23-2016 07:51

I have several thoughts here.

Exchange Blaze at the place of purchase.

 

Contact Fitbit so the issue is recorded, that might have a fix.

 

If the Blaze firmware is 17.8.10 and your sure that it is firmware, then wait for the 17.8.20 update to come, this might be another two weeks, unless support can force your update time sooner. It also might not fix this.

 

 

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