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Fibit Blaze not charging

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‎11-26-2018 15:24 - last edited on ‎11-27-2018 12:42 by Moderator Alum

‎11-26-2018 15:24 - last edited on ‎11-27-2018 12:42 by Moderator Alum

I've tried cleaning both the Fitbit and the charger, charging it with a new charger, charging it with my laptop, and with my phone charger, however, it never fully charges.

 

 

I've even charged my Fitbit blaze for a day. 

 

My Fitbit Blaze always shows up the low battery icon and the home screen, but the battery always remains low and dies after 10 minutes use.

 

After trying so many times and different options, I decided to give up and I haven't used my Blaze for about 4 months.

 

Now I want it back, and I don't know what else I can do. My Blaze still has the same problem. I would greatly appreciate it if any of you could help me, thanks so much!

 

Moderator edit: Updated title for clarity

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‎11-27-2018 12:41 - last edited on ‎04-01-2025 09:12 by Fitbit Moderator

‎11-27-2018 12:41 - last edited on ‎04-01-2025 09:12 by Fitbit Moderator

Hi there @ngchen, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with your Blaze not charging properly. I'd like to help you out with this.

I've escalated your case to the Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, let me know. I'll be happy to help you out!

Ferdin | Community Moderator, Fitbit

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