Find my Fitbit model

[beatsal]

How to find my fitbit model. Nothing marked on the fitbit i.e. no marking, nothing

Moderator edit: subject for clarity 

[Odyssey13]

Hi @beatsal if you try setting it up, the Fitbit app will recognize which device you have. You can click "Help" upper right of this page and see all the various styles of devices. You don't remember which Fitbit you had? Sometimes if these have had dead batteries for a while, they don't always spring back to life easily.

[beatsal]

Thanks. Battery is fine, I charged it with the device and green lights blink. I am a newbie - where to get the fitbit app you refer to

[Odyssey13]

Hi @beatsal  you need to set it up with a computer or mobile device and download the app - click to learn how

[beatsal]

Thanks. I clicked on your email to see how - it told me to connect to a charger and to a computer which I did, then nothing. I attach a pic of my fitbit connected to a computer.

[Odyssey13]

@beatsal  what computer system and what smartphone do you have?

[Guy_]

If the watch is working and when you swipe left you can find Settings, click on it, scroll to About, or System info and About and look for version.

Check the version with the various watch types here

The first 2 digits will give you the model.

[beatsal]

Thanks. Swiped left - got 619 steps77 bpm125 steps this hour, 0.2 miles etc. but no settings or about

[beatsal]

I have an HP Elitebook with Windows 10. Smart phone is Huawei LII-05

[Guy_]

OK, try this instead

In the phone Fitbit App on your phone

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

Check the version with the various watch types here

The first 2 digits will give you the model.

[beatsal]

I am doing it on a laptop

[Guy_]

You can also check the version on the Watch

On the watch

Swipe left

Settings

Scroll to the bottom

Click About

Version near the top

Check the version with the various watch types here

The first 2 digits will give you the model.

[beatsal]

No, does not work. maybe email reply kendias@hotmail.com

[LZeeW]

@beatsal   Here is an easy way to tell the models apart.

• The original Versa has three real buttons on it and definitely says "fitbit" at the bottom of the screen in Fitbit's script
• The Versa Lite has one real button and has the "fitbit" in script
• The Versa 2 has one real button on it and doesn't say "fitbit" on the screen
• The Versa 3 doesn't have a "real" button that sticks out

[Guy_]

@beatsal 

Something isn't right.

What is the state of the watch?

Is it working and counting steps etc?

If so, how is it not possible to go to settings?

If its not setup yet, then use a phone to set it up. Follow the installation instructions.

Probably best to contact Fitbit Support directly. They may be able to help you, via chat or phone.

[beatsal]

mine is a Blaze tracker

[beatsal]

Thanks. Tried chat, not able to help. Can't do with phone as I have A6.01, need 7. Hence tried with laptop - no luck even after contacting support, so am stuck

[Rich_Laue]

Hi @beatsal at what step of the setup process does the failure occurs? And do you get any error messages? 

I've moved the thread to the Blaze Board. 

[beatsal]

I am doing setup on my laptop with windows 10 VS 1909 as I don't have Android 7. When I go to the dashboard, on the top 5 t tabs, next to notifications there is an icon of a person. When I click on that, it should ask me for my info but does not so can't go any further.