First time usage issues, battery drain and crashed system?

[Jester123]

Hello all,  i am probably doing something daft but after charging my blaze last night fora couple of hours the watch face wouldn't respond in the morning.  i assumed it was a dead battery although the apps (when they can sync) say battery full.

When i stick the device into the charging pod the fitbit icon just flashes without a battery sign so i don't think it is charging but when i pop the device into the watch holder it doesn't respond and the screen just goes blank.

i have tried re-starting the device according to the forum instructions but i'm getting no where fast....

Any ideas?

(i have  e-mailed the support team in the mean time but i gather this might take a while).

[Rich_Laue]

Has your tracker been setup yet?

[Jester123]

Hi, yes it has thanks. but i can only ever interact with it at the moment when in the charging device.

I'm getting the device telling me it is charged in the re-charger but it just dies when i put it in the watch holding.  

it was working fine yesterday but not since i woke up this morning.

[AlejandraFitbit]

A warm welcome to the Community @Jester123, thanks for troubleshooting this inconvenience by yourself and @Rich_Laue thanks for stopping by.

If you are seeing the Fitbit icon, it means that the tracker is not paired yet. I recommend restarting the Blaze a couple of times more and then try the setup procedure one more time from a computer.

I hope this helps, let me know the outcome. 

[Jester123]

Hi and thanks for coming back to me.

It's definitely paired with my mobile device but i am not sure it is charging correctly.  The device is reading as fully charged on the display when i take it out of the charger and is registering as fully charged via the app.

To clarify i have managed to move this on from the "i can only see the fitbit sign this morning".

However it seems to lose power very quickly.  For example in no more than half an hour the device has gone from full power to medium on the app and is showing as red on the device despite spending this morning powering up.

This is proving to be a very frustrating experiance which makes me think it is a faulty device rather than anything i am doing? 

[AlejandraFitbit]

Thanks for the information @Jester123. At this point, I think you should contact our support team since they have the proper tools to see what's wrong with your tracker. For a faster response you can contact them via phone or chat.

See you around.