help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fit Bit Blaze has illegible screen and won't restart.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2017 15:37 - edited ‎01-05-2017 15:37

‎01-05-2017 15:37 - edited ‎01-05-2017 15:37

My Blaze has an illegible screen with grey screen lines and boxes when I tap the left button. When I tap the top right, it shows the blue dots diamond logo. I have tried restarting and it doesn't work. It is still counting my steps however based on my phone app. It has NEVER been dropped and no water damage. Last night it started buzzing like the alarm was going off and it wouldn't stop. I had to take it off as it was keeping me up. This the second time this has happened, but last time restarting it worked. I have a video of the issues if there is an email I can send it to. 

Best Answer
0 Votes
1 REPLY 1

‎01-06-2017 00:48

‎01-06-2017 00:48

If multiple restarts (it doesn't always work) don't fix it then I don't think there is anything else to try.

 

Are you still covered by warranty? It runs for 2 years in Europe and 1 year elsewhere. If you are then you could contact customer support via the following link. If they can't fix it they will probably offer to replace it.

 

contact.fitbit.com

 

Best Answer
0 Votes