10-07-2016 17:30
10-07-2016 17:30
Answered! Go to the Best Answer.
Best Answer10-11-2016 06:39
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-11-2016 06:39
@Slim could it be that your still logged into your husband's account.
I don't understand primary account, do you have two accounts and your husband has a third which he uses, this would be his account.
10-07-2016 17:48 - edited 10-07-2016 17:48
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
10-07-2016 17:48 - edited 10-07-2016 17:48
Have your husband use his own email to setup his own account. Each account can have different "types" of trackers but cannot track different "users'" trackers.
If you want to share the same monitoring iPad, mobile or desktop, use Safari logged into your account for monitoring yourself, log out of your account to login with his user email and password or install a second browser like Firefox or Chrome to monitor a dashboard with his account with the Charge.
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.
Best Answer10-11-2016 06:39
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-11-2016 06:39
@Slim could it be that your still logged into your husband's account.
I don't understand primary account, do you have two accounts and your husband has a third which he uses, this would be his account.