08-12-2017 13:36
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08-12-2017 13:36
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I've tried to reset it by holding the left button and bottom right button, it vibrates however nothing on screen. Previous to this, during the night the diamond showed up on the screen. I took it off and put it on to charge, however the next day nothing on screen??? Anyone ever have this issue?? I only have it a year

08-13-2017 04:51
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08-13-2017 04:51
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A warm welcome to the Community @Rubikleo and thanks for troubleshooting this by yourself.
Since the instruction you tried didn't work, I recommend keeping an eye on your inbox for further instructions.
See you around.
08-13-2017 06:28
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08-13-2017 06:28
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My blaze did the same thing last night. I can't charge either and it's dead.

08-13-2017 06:55
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08-13-2017 06:55
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My Fitbit is doing the same . Very frustrating . Tried the reset already too .

08-13-2017 06:58
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08-13-2017 06:58
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was 7/13 and I don't want to buy a new fitbit😤

08-13-2017 07:32
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08-13-2017 07:32
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Sent from my iPhone

08-13-2017 08:14
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08-13-2017 08:14
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Nope mine still isn't working 😞 Ive also tried to charge it but nothing

08-14-2017 04:15
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08-14-2017 04:15
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Thanks for the update @Rubikleo, I would like to know if you have receive any news from our support team? If you haven't, I recommend checking your inbox or your spam folder.
@cathy06 Great to see you around and @D4ni1979 welcome to the Community. Could you please confirm that these are the steps you are doing to restart your trackers:
- Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
Hope to hear from you soon.
08-14-2017 05:20
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08-14-2017 05:20
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Yes received an email from the support team yesterday, I replied to same. Just waiting now for them to reply back @AlejandraFitbit

08-14-2017 05:24
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08-14-2017 05:24
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08-14-2017 05:44
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08-14-2017 05:44
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Sent from my iPhone

08-14-2017 07:03
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08-14-2017 07:03
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