Fit bit keeps resetting?

[Frankiefield80]

My husbands Fitbit keeps resetting itself for no reason, any ideas why?

[SunsetRunner]

What do you mean by that?

[Rich_Laue]

@Frankiefield80, I have the same question as @SunsetRunner. 

Are you saying that your husband's has to constantly set it up as a new device? 

Do you mean that the tracker stops working and you need to restart it http://help.fitbit.com/?q=restart 

[Frankiefield80]

So for example, say my husband had done let's say, 5,000 steps by 10am, the watch then suddenly reset all the data back to 0 at some point in the early afternoon. This happens the other day too......???

Sent from my iPhone

[Frankiefield80]

So for example, say my husband had done let's say, 5,000 steps by 10am, the watch then suddenly reset all the data back to 0 at some point in the early afternoon. This happens the other day too......???

Sent from my iPhone

[AlejandraFitbit]

@Frankiefield80 it's great to see you here, @SunsetRunner and @Rich_Laue thanks for stopping by.

Has your husband checked his timezone? If he hasn't, I recommend taking a look at this by doing the following from the Fitbit app:

1. Tap the Account icon in the upper right corner

2. Tap Timezone

3. Checked and edit timezone

4. Sync

I hope this helps, let me know the outcome.