12-29-2016 03:58
12-29-2016 03:58
My heart Rate monitor simply stopped working, I cleaned it and changed it to the other arm, still no results...
Answered! Go to the Best Answer.
07-24-2018 07:50
07-24-2018 07:50
07-31-2018 14:40
07-31-2018 14:40
This worked for mine! The green light wasn’t on and now they are
thanks!
08-02-2018 10:29
08-02-2018 10:29
Hi there guys. Rebooting my blaze did the trick. The heart rate monitor is now working again.
Thanks very much for the advise.
Chidder
08-02-2018 10:31
08-02-2018 10:31
Hi there guys. Rebooting my blaze did the trick. The heart rate monitor is now working again.
Thanks very much for the advise.
Chidder
08-06-2018 13:20
08-06-2018 13:20
I have tried all the recommended steps and my heart monitor is still not working.
08-06-2018 14:00
08-06-2018 14:00
@jrandy21 wrote:I have tried all the recommended steps and my heart monitor is still not working.
Are the green lights flashing when you remove the Blaze from your wrist?
08-06-2018 14:03
08-06-2018 14:03
08-06-2018 22:53
08-06-2018 22:53
Hi there jrandy21.
If the green lights are now flashing, I would assume that the heart monitor should be working. If it is not working, I am unsure of the next step that you would need to take.
Chidder
08-21-2018 00:43
08-21-2018 00:43
Mind is just the same. Only one light flashing slowly. No heart rate reading. 😢
Thanks
09-15-2018 00:08
09-15-2018 00:08
I am having the exact issue. You would think with so many of us having the same problem the company would realize that it is a problem with their device and stand behind their product. Even though it is obviously a product defect their answer to me was to purchase another fitbit. They offered a 25% discount. What a joke. I will never purchase another product from them again. My watch will be 2 years old in 4 months. For $200 it should have lasted more than a year and a half. Good luck, I hope you have better luck than I.
09-15-2018 03:38
09-15-2018 03:38
09-16-2018 04:26
09-16-2018 04:26
It has started working immediately after I pressed both buttons together ( one left and bottom one in the right).
09-16-2018 07:00
09-16-2018 07:00
09-17-2018 19:19
09-17-2018 19:19
Yay it worked!!!!
thanks!!!
09-17-2018 22:53
09-17-2018 22:53
09-20-2018 17:39
09-20-2018 17:39
I am having the same problem. HR just stopped working, then sleep not being tracked, but the lights are still flashing. Battery is not lasting as long. 😞 I did all the trouble shooting then finally called customer service. Since my Blaze was out of warranty, I was offered a 25% discount on older, select models. Was extremely disappointed to see that the Blaze was discontinued. I did buy another Blaze online, but not from Fitbit. If this one fails, I'm going to Apple. The thing that bothered me the most was that the Fitbit representative told me that my issue was rare. REALLY??? 😞
09-20-2018 22:59
09-20-2018 22:59
09-21-2018 08:24
09-21-2018 08:24
Hi everyone, hope you are doing well.
Thanks for troubleshooting this by yourself. If you are having issues with your Blaze heart rate sensors and have already tried the following:
And keep having issues, I recommend getting in touch directly with our support team, I know they will be glad to help you out. For a faster response you can contact them via chat.
Let me know if you need anything else.
09-21-2018 11:10
09-21-2018 11:10
09-29-2018 19:08
09-29-2018 19:08
I checked the heart rate setting, it is on auto. I shut my blaze down, still no heart rate. Is there anything else I can do?