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FitBit Blaze has stopped tracking my steps, stairs, activity

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‎06-21-2017 03:34

‎06-21-2017 03:34

Hi,

 

I've had my blaze for about 18 months and it has never given me any issues at all..until now.

 

Its been powered down for about 4 weeks, I charged it overnight and put it on this morning and it has tracked 0 steps, 0 flights of stairs and no activity at all.  Heart rate seems to record okay though.  According to my phone I've done a couple of flights and around 1000 steps.

 

I noticed this when I synced earlier, there were no notifications about new updates so I'm not sure what has happened here.

 

Its the actual blaze causing the issue, not the app.  I have shut down and reset the blaze, and deleted and reinstalled the app for good measure.

 

Any ideas?

 

Thanks

 

Helen

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3 REPLIES 3

‎06-21-2017 08:53

‎06-21-2017 08:53

Hi there @HelenER. Great to see you in the Community Forums! 🙂

 

I'm sorry to hear that your Blaze is not tracking your activity as it should 😕

 

It could be that since it's been off for about a month, it's acting up right now. For this reason, I can suggest probably setting it up as a new device. Before setting it up, it would be worth restarting it. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Once you've restarted your tracker, you can proceed with setting it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Let me know if that works! 🙂

Ferdin | Community Moderator, Fitbit

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Best Answer

‎07-06-2017 06:21 - edited ‎07-06-2017 06:22

In response to FerdinandFitbit

‎07-06-2017 06:21 - edited ‎07-06-2017 06:22

Hi All,

 

Just in case anyone else has the problem, I didn't have to set it up again, however, I did have to reset it about 5 times, then it started buzzing to tell me I hadn't done enough steps.

 

H

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0 Votes

‎07-10-2017 11:57

In response to HelenER

‎07-10-2017 11:57

Hi there @HelenER. Great to see you around!

 

Thanks a lot for getting back and sharing this information with us! I'm very happy that it worked in the end and that you didn't have to go through the setup process!

 

Anything else you may need, let me know. I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer