07-13-2017 08:06
07-13-2017 08:06
So, I've been using my blaze daily for about 13 months now. I have noticed that it does not seem to be holding a charge anymore. For the first year, the battery would last 2-3 days. Then the battery would last maybe 36 hours. Then it got to the point where I would need to keep it in the charging cradle overnight because it would be "in the red" by the end of the day. Now it's in the red every day... no matter how much it charges over night and it's not making it through the day anymore. 2 times this week, it has burned through a full charge in a matter of 4 hours. Also, the time and day are incorrect... even after syncing.
Speaking of syncing... the blaze will not sync with the app unless I "force stop" and close the app, and then do a hard "reset" of the blaze tracker. If I do not do those steps each time I want to sync, it will not sync. Fitbit... there has to be a better way to sync the tracker. I'm exploring other non fitbit devices at this point because of the hassles with syncing this blaze, but I don't want to loose out on over 4.5 million steps logged with fitbit products.
07-13-2017 11:21
07-13-2017 11:21
Hi @Sardonnicus!
It sounds like your Fitbit Blaze is having some hardware issues, I would highly suggest contacting Fitbit Support!
Michael Groff | CO, USA
Fitness isn’t being better than someone else, it’s being better than you used to be!
07-13-2017 11:44
07-13-2017 11:44
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If it doesn't help Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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