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FitBit Blaze not registering heart rate or sleep

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‎08-28-2016 13:44

‎08-28-2016 13:44

I recently was gifted a fitbit blaze for my birthday back in May and I have loved the product but as of friday it has stopped registering my heart rate or my sleep. I have turned the heart rate sensor from auto to on and it says that my heart rate is a constant 70 no matter what i do.

When i change it back to auto it doesnt register any heart rate and the green lights on the back of it just flash once every 4 seconds. I have tried restarting the watch, shutting it down and turning it back on again and fully charging it. I have no clue what else to do please help.

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‎08-29-2016 05:41

‎08-29-2016 05:41

Hello @Wolfy0205 welcome to the Fitbit Community! I'm sorry to hear about your experience with the Blaze, it looks like you already restarted your tracker by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, so my advise is to contact our support team for assistance, they can take a look at your tracker's back-end information and provide you personalized troubleshoot. 

 

Let me know how it goes! Woman Very Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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