Fitbit Blaze Battery not staying charged

[Rydog]

Over the last month or so I've noticed the battery on my blaze has dropped dramatically. It doesn't last more than a day now. I've tried resetting the watch and it charges to full every time, but now it won't last more than a day. Anyone know how I can get a new battery in this thing? I think mines worn out.

[Sweetly808]

My Blaze is about a year old and it's doing the exact same thing! It died halfway thru the day today and I fully charged it this morning.  I tried all the suggestions I could find to reset it,  clean the connections, etc. Nothing's worked 😕

[Rydog]

Looks like mine all of the sudden started working well again. It's been on for two days and I haven't had to charge yet. Will see if it's a fluke and let you know.

[Mrssharp12]

I had the same issue too.  Now it's staying charged for a couple of days after I restarted it and turned off notifications.   It's also syncing with my Huawei.  Double win!!!!

[Rydog]

Nope I was wrong after posting that this morning my battery is now dead. Problem not solved.

Update:

Nope I was wrong after posting that this morning my battery is now blinking. Problem not solved.

Moderator edit: merged replies

[lmclane]

I have had this same battery not holding charge for a long time. Tried all the trouble shooting support offered still no luck. If I have alerts and other communications turned on it's likely it will not last 3 hours. Very disappointed and the very reason I have not purchased upgrade fearing same issue. Since support was somehow able to detect and verify the problem, like 3 different sessions, my thought would be to stand behind this problem and allow some trade up credit toward higher end model, no luck. I am getting sick of the never knowing battery life and research other brands. I like to stick with them but really unhappy with the seemingly not really concerned with my problem. Anyone think I am out of line?

[Bountymich]

I have am having the same issue. I will charge it all night but as soon as I am wearing it, it suddenly dies. Frustrating 

[PaulineScan]

Please can someone tell me how to get fitbit people to answer? I've sent 2 tweets about my fitbit blaze battery which was overheating and has now just died altogether. Where can I send it to be fixed?

[LiliyaFitbit]

Welcome to the forums @Sweetly808 , @lmclane , @Bountymich and @PaulineScan ! It's nice to see you around @Rydog and @Mrssharp12 ! I am sorry for the delayed response. 

I appreciate your participation in the Forums and for sharing your experience with Blaze battery not staying charged. 

@Rydog Thank you for sharing the additional details. I appreciate your efforts to resolve this and would like to confirm if you've checked complete troubleshooting tips as battery use is affected by various factors and settings. If these tips don't help, please let me know the model of your phone you're using to sync your tracker. 

@Sweetly808 thank you for sharing your experience and your troubleshooting efforts. I could see that you got in touch with the Support team about this and that they were able to help you. I appreciate your time and efforts. 

@Mrssharp12 thank you for joining the conversation and sharing your experience. I appreciate the information that you're syncing the tracker with your Huawei. I've noticed that you contacted Customer Support previously regarding this and if you continue experiencing difficulties I will be glad to update your case for further assistance with them. 

@lmclane I am sorry to hear about how you feel and would like to thank you for your feedback and for sharing your experience with Customer Support regarding this matter. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and solution that's being provided is based on the Fitbit Warranty.

@Bountymich I am sorry to hear about how you feel about the difficulty with your Blaze battery life. I recommend trying the tips which can help you resolve this from this help article: Can I improve my Fitbit device's battery life? 

@PaulineScan thank you for letting me know that you're having difficulties contacting Customer Support. I've noticed that you contacted them previously regarding this matter. I've updated your case and you will receive an email from them soon. 

I'll be around if you need further assistance.

[Rydog]

I've followed all of those tips and it still drains in a day. The model
phone I'm using is the Pixel 3. I've had the watch for a while so I
guessing the battery needs to be replaced. Unless your saying the
rechargeable battery lasts longer than 2 years. How do I get it replaced?

[TMex]

I had this as well where not staying charged usually would last about a day.  Tried all the fixes as well. Word to the wise is to report any issue to Fitbit immediately.  I am one month past 1 yr warranty and now out of luck. I had noticed issue but seemed to be a progression from a couple of days to less than a day and if reported earlier would have a replacement.  Previously had a Surge that buttons got gummed up and now Blaze with battery issue.

[LiliyaFitbit]

Hi @Rydog and @TMex , it's nice to see you back on the Community!

@Rydog thanks so much for taking the time to troubleshoot. I appreciate the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this and provide a solution. Please keep an eye on your inbox for further instructions.

@TMex thanks for sharing your experience. I totally understand how you are feeling and appreciate your feedback since this helps us to keep improving. I am sure Customer Support tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and solution that's being provided is based on the Fitbit Warranty.

If you have any questions, feel free to let me know.

. 

[TMex]

@LiliyaFitbit Just disappointing that of two devices one did not make a year and died and second one made it 13 months but I started to see battery decline prior to warranty date just didn't report til it got under 24 hours.  At this juncture another vendor is probably worth a try. 

[Bountymich]

I stopped wasting my time and got a Samsung Active
Very disappointed

[PaulineScan]

Tks -think I'm going to do exactly that!

[Bountymich]

It's very frustrating plus they correctly have a promotion but the watch
and get the buds 50% off

[LiliyaFitbit]

Hi @TMex , @Bountymich and @PaulineScan ! I appreciate your replies. 

@TMex thank you for your feedback, I totally understand how you are feeling. Customer satisfaction remains our number one goal, however the demands of running a global business require that we enforce our warranty consistently. I appreciate your understanding and hope to keep you in the Fitbit family.

@Bountymich I am sorry to hear you are going through this situation. I appreciate your feedback. If you continue to experience issue with your Blaze after following the troubleshooting tips, please let me know. I'll be glad to forward your case to Customer Support for them to take a deeper look. 

@PaulineScan thank you for the input. I could see that you're working with Customer Support at the moment. You're in good hands now.

Let me know if you have any further questions.

[Bit-Twiddler]

I think it's related to the LAST UPDATE they downloaded. I installed it last week, on April 21-22 and it dropped my battery down from 2-3 days to 2 hours.

[TMex]

I don't know. Just seems inordinate amount of battery issues on Blaze page.

Get Outlook for Android

[LiliyaFitbit]

Hi @TMex  and @Bit-Twiddler thanks for joining the conversation! 

@Bit-Twiddler thank you for sharing your experience. Please let me know what device you're using to sync your tracker? I will be glad to investigate. For tips to prevent battery drain see here . 

@TMex I understand your concern, however we'll be happy to keep you in the Fitbit family and working toward your goals. We're constantly working on improving our devices and user experiences.

If you have any questions, feel free to let me know.