Fitbit Blaze Battery not staying charged

[Rydog]

Over the last month or so I've noticed the battery on my blaze has dropped dramatically. It doesn't last more than a day now. I've tried resetting the watch and it charges to full every time, but now it won't last more than a day. Anyone know how I can get a new battery in this thing? I think mines worn out.

[Bit-Twiddler]

Thank you for the response, Liliya. I am syncing and charging on my Fujitsu Laptop running Win-7. I have never had any problems doing this until the last update applied April 22. 2019. I was reliably getting 2-3 days per charge, including the weekend 4/20-4/22. Charged it early Saturday 4/20 and it ran continuously for 3 days until late Monday 4/22/19, around 11:00pm.

I saw it had low battery so tried to do an immediate sync from the Dashboard to update the weekend's activity of 20-30,000 steps and hundreds of floors. While on the charger, I saw a notice of available update so told the App to apply it. When Update was done, took it off charger and went for my midnight exercise walk/climb.

Upon returning I saw the low battery indicator was on, after less than 2 hours since last charge. I charged it and synced it again, which seemed normal, except charge only lasts 2 hours or less since the update to 17.8.402.1.

Whatever the update changed has now made it very inconvenient to take off the charger when not exercising. I have to keep it charged for tracking, making it impossible to wear as a watch, notification, milestone, alarm, etc.

If I wear it anywhere, I can only have it on for less than 2 hours before it needs charging again, and before I can track my exercise. As soon as I take it off the charger, it will discharge before any reasonable use. I take the charger with me and can charge in in the car, but that won't sync or reset the clock. I cannot sync on my phone.

This only started with the last update. I hope it's not a scam like Apple pulled last year on their battery firmware. Very disheartening.

Moderator edit: Format 

[LiliyaFitbit]

Hi @Bit-Twiddler ! Thank you very much for providing the details of the issue.

I am sorry to hear you are going through this situation. I appreciate your feedback as we're constantly working on improving our devices and user experiences.

A case on your behalf was created so our Support Team can further assist you on this matter. Please keep an eye on your inbox, someone will contact you soon!  

Feel free to reach out if you have any other questions.

[JaeNaya1]

I am experiencing the same issues. I've done all the troubleshooting that's advised & my Fitbit still  won't stay charged. 

[LiliyaFitbit]

Hello @JaeNaya1 ! Thanks for joining the Fitbit Community, it's great to have you on board!

Thanks so much for taking the time to follow the troubleshooting steps to resolve the battery issue you're experiencing with your Fitbit Blaze. Please let me know what device are you using to sync your tracker? 

Looking forward to your response!

[JaeNaya1]

I am using my cellphone. Samsung Note 8.

[LiliyaFitbit]

Hi @JaeNaya1 ! Thank you for your reply. I am sorry for the delayed response. 

Thank you for the information that you have Samsung Note 8 phone. Our team is aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.

[SheliaTequila]

I am also having issues with my blaze staying charged and have tried the trouble shooting tips as well. Just recently now its adding tons of steps to my count and I'm not truely warning them. I know this because I've had it on charge this morning(I have to do it 2x a day now) and just took it off to put back on my wrist, and it says I have 25,000 steps. Please help!

[TMex]

If still under warranty open a ticket and get replacement. Otherwise they will offer 25% discount. But they don’t seem to care about the large number of battery issues with the Blaze. Moderators will reply with canned response.

Sent from Mail for Windows 10

[PaulineScan]

Spoiler

I know - I'm really angry about it. This is my second one so I don't think I'll be buying any more. The customer service is not too good so far. 

[LiliyaFitbit]

Welcome to the forums @SheliaTequila . It's nice to see you again in our Community Forums @TMex and @PaulineScan .

@SheliaTequila thanks for sharing your experience about your battery not staying charged and your tracker counting a lot of steps when you're not wearing it. Since you've already tried the troubleshooting steps, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@TMex thank you for your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@PaulineScan thank you for sharing your feedback and experience with the Customer Support team 

since this helps us to keep improving. Upon checking with them, they've confirmed that you've been in touch and will be receiving a replacement. 

I'll be around if you need further assistance.

[SunsetRunner]

I have exactly the same problems with my Blaze, I charge it then the battery dies after two hours, which is no good if your doing long distance. I have used Fitbit for several years now however it's very disappointing that the same issues seem to keep arising, I use my OPPO phone to update my Fitbit

[SheliaTequila]

Yeah, they will only do a discount if not in warranty. I'm going to find
another fitness tracker/company. It's really a shame, as I did like them.
Sad so many companies value money over value and loyalty. Good luck to you
all.

[LiliyaFitbit]

Welcome to the forums @SunsetRunner . It's nice to see you around @SheliaTequila . I am sorry for the delayed response. 

@SunsetRunner thank you for being a Fitbit customer. I appreciate your participation in the Forums and for sharing your experience. We're constantly working on improving our devices and user experiences. Upon checking with our Support team, I was told that you have already contacted them. Please keep working with them as they will do their best to help you. 

@SheliaTequila thank you for sharing your experience with Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I appreciate your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome.

Feel free to reach out if you have any other questions.

[SunsetRunner]

Liliya Fitbit I indeed contacted support and was offered a 25% discount voucher on a Fitbit product. 

Why would I now invest my hard earned cash on a product that has shown that it can't last 9 months, the previous Blaze 4.5 months. 

The poor treatment of this  long time customer has lead me to Garmin who offer 24 month warranty on their products. 

I certainly would not be recommending any Fitbit products to my friends or colleagues in the running groups I am in and definitely will not be considering any Fitbit product in the future.

Well done on the great customer experience and good luck with your inferior products.

[LiliyaFitbit]

Hello @SunsetRunner , I hope you're doing well, thanks for taking the time to reply. I am sorry for the late response. 

@SunsetRunner I totally understand how you are feeling and appreciate your feedback. Fitbit has been designed to provide motivation and help you to reach your health and wellness goals. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I respect your position, but hope that the discount will help to keep you in the Fitbit family. If you would like to take a look at our latest models, you can take our quiz on http://www.fitbit.com/compare to see which device meets your needs best.

Feel free to reach out if you have any questions.

[lilycute5]

I have this issue + after cleaning the connection prongs was unable to fix it. It also doesn't stay charged very well and with my iPhone, doesn't accept messages. Customer service has been unhelpful so far. Is it time to just get a new one? my blaze is a few years old now.

[Bit-Twiddler]

Several issues ...
The last time I had that problem, it became an injury or fire hazard.
It needed to be charged several times each day. Then one day, it became so
HOT in the charger that it was literally too hot to touch without burning
my fingers.
At that point I wrote tech support and they immediately replied that I
should UNPLUG and DO NOT attempt to charge it. They told me to return it
for replacement. I quickly received a refurb unit as a replacement and it
had NO problems.
Fast forward to last year, and my iPad and PC used for syncing stopped
working. The Blaze was starting to need multiple charges again, even with
the Pulse Monitor, Reminders and Bluetooth turned off.
I got a new iPad and downloaded the NEW Fitbit App and ... drumroll ...
like magic, the charge cycle is back to 3-4 days, WITH Pulse and Bluetooth
features back on.

So, I think the life-span of the first battery on a new Blaze is much
shorter than users expect, and a few may be dangerously defective. Sorta
like the phones and other devices that burst into flames. Remember when
Apple was caught slowing down their products to prevent lithium-ion battery
fires? They agreed to pay $25 per affected device, up to $500 million,
expensive settlement.

The refurb and new Blaze has better batteries. And imagine my surprise when
the new iPad and updated(?) App jumped the charge to last 3+ days again.
LOVE IT!!

Of course, you can't buy a new Blaze any more, but I'm sure the NEW Fitbits
have the latest version of the battery. And I'm sure Fitbit would rather
SELL new product with advanced features. But I think they should offer
one-time replacement of older models with refurbs of the same product. It
would build product LOYALTY and keep users saying good things about the
products and the company.

Oh, and don't forget to update your Fitbit App ... today.
Mine is version 17.8.402.1.

[lilycute5]

Thanks for the response. I'd like to have a refurbished model replacement this one time if they are willing, as it would keep me with Fitbit as a consumer. I'll check on the app now, as I just updated my phone's software. 🙂

[Bit-Twiddler]

OOps, that version number 17.8.402.1 is for the Firmware.

My App version is 3.28(986) for the iPad Pro.

I was just proposing the Refurb one-time replacement of the same product, as an incentive to retain customers. It would potentially correct other problems besides the worn-out battery.

It just makes good business sense, and at low cost. If Fitbit loses the customer, that is likely 10x the lost revenue. And shoppers today READ reviews, complaints and negative posts on social media and this Forum.

Every customer saved is a sales rep for the company.