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Fitbit Blaze Heart Monitor Issues

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‎07-07-2016 11:16

‎07-07-2016 11:16

Recently my heart rate monitor hasn't been completely working. When it's not working the green like pulses quickly instead of shining continuously for a few seconds. Because of this it hasn't been recording my sleep and it is very frustrating. Please help me fix it I have no idea where to start.
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‎07-08-2016 04:28

‎07-08-2016 04:28

A warm welcome to the Forums @Hwilson. If your Blaze is not working properly, I recommend restarting your tracker and test it during the day. After the restart process, it should start working as it should.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-08-2016 06:32

In response to AlejandraFitbit

‎07-08-2016 06:32

I restarted it yesterday but it is still not recording my sleep
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‎08-05-2016 05:52

In response to Hwilson

‎08-05-2016 05:52

Thanks for the information @Hwilson. I think that it is time for you to contact our support team since they have the proper tools to see the information that your Blaze is registering. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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