05-11-2017 18:06
05-11-2017 18:06
Has anyone noticed since the last firmware update that the hours slept vertical bar chart on the sleep tracking page shows about twice as much slept hours a day as is shown on the sleep pattern horizontal bars right below?? Thanks!
05-12-2017 04:41
05-12-2017 04:41
A warm welcome to the Community @renatomiceli. If you are having problems with your sleep information, could you please provide me with a screenshot of what you are seeing? In the meantime, take a look at this post, where our friend @FerdinandFitbit is providing more information the sleep stages feature.
Hope to hear from you soon.
05-12-2017 13:32
05-12-2017 13:32
Hi Alejandra and the whole FitBit community,
Looking at the sleep tracking screen, compare the upper vertical bar chart containing the slept hours a day, with the counters right below (beside the lower horizontal bar charts).
Why does it count almost twice as much slept hours a day than I really have?
Thanks,
Renato
05-17-2017 04:10
05-17-2017 04:10
Thanks for the information @renatomiceli and the attached image. I just want to let you know that our team is aware of this inconvenience and is hard working in finding a solution. Your patience will be much appreciated.
Catch you later.