help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze Showing 30-40% less steps than the Actual

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2017 09:40

‎03-15-2017 09:40

 I have noticed that my Fitbit Blaze count steps drastically low. During my Walk I counted 1000 steps and it was showing Just 600+. For 6km at pace of 6km/hr it shows just 4500 odd steps and in atual it'll be more than 7300 steps.

 

Few time for short walk it shows the accurate steps.

 

Any help will be appreciated. Tomorrow I'll tally the whole day Result with my Wife's Fitbit and share the result.

Best Answer
0 Votes
2 REPLIES 2

‎03-16-2017 04:13

‎03-16-2017 04:13

It's great to see you around @kpriyada and thanks for the information provided. In this case, I recommend restarting your tracker. Also, have you checked your stride length information? If you haven't, please follow the instructions provided in this post to adjust this information. After doing this, test your Blaze.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎03-16-2017 09:51

In response to AlejandraFitbit

‎03-16-2017 09:51

Thank @AlejandraFitbit I have already restarted my Fitbit couple of Time.

 

Regarding stride length, please help me to understand. My blaze will count my steps and then it'll calculate the distance based on that, it won't be the other way round as to calculate distance (which is not possible because this don't have inbuit GPS) and calculate steps based on that

 

Today I went for walk and counted steps manually around 5200 but my Blaze counted just 3250

Best Answer
0 Votes