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Fitbit Blaze Won't Turn On

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‎01-27-2019 17:53 - last edited on ‎01-28-2019 12:36 by Moderator Alum

‎01-27-2019 17:53 - last edited on ‎01-28-2019 12:36 by Moderator Alum

I am on my second Blaze.  I LOVE the Blaze but BOTH of the ones I have had did the same thing.  The face does not show up on my 1st one and the 2nd one kept freezing up.  I've since restarted and got my 2nd Blaze working but my other one still isn't showing up.  

 

The heart rate monitor green lights will flash when I take it out of the cradle charger but the face NEVER comes on.  Very frustrating to be so expensive.  Any solutions?  I've tried the restart....someone else told me to turn it off and on....how can I turn it off when there is no watch face on the screen?  Its just black and never turns on.

 

Moderator edit: Updated title for clarity

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‎01-28-2019 12:36

‎01-28-2019 12:36

Hi there @RayRay8407, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that your Blaze is not responding when out of the charger. Thanks a lot for all the effort you've put in getting this resolved. I'd like to help you out!

 

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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