Fitbit Blaze and Charge HR not recording steps and active minutes

[DGUEHLSTORFF]

After 4 chats and a phone call to customer service I have not had my problem resolved so am asking here.My Blaze and Charge HR will not record steps or active minutes. Both stopped within a 24 hour time frame. I cannot manually input activity either.  

Customer support is saying my devices are defective and will only offer me 25 percent off another tracker except the Versa or Ace. Why would I buy another Fitbit when they will not fix their software and instead blame it on the hardware.  Any suggestions? I have tried every troubleshooting technique support required including restarting devices. Rebooting phone, uninstalling and reinstalling the app.  Please let me know if this us happening to anyone else and if so is there a solution?

Thanks

Moderator edit: Updated subject for clarity

[FerdinandFitbit · Accepted solution]

Hi @DGUEHLSTORFF. Good to see you in the  Forums! 🙂

I'm very sorry to hear that you were having problems with your Blaze not counting your steps or active minutes. Thanks a lot for what you've already tried and in this situation, since our Support Team has already come to the conclusion that your tracker is defective and that since you're out of warranty this will not be covered by it, there's not much else that can be done other than the 25% discount that has already been offered.

Thanks a lot for your comprehension with this and if you need more help, I'm always around!

[DGUEHLSTORFF]

Thanks for the response. Both my Blaze and charge suddenly stared working correctly at the same time. I do believe the odds of both (defective) trackers being miraculously fixed are astronomical, unless of course it actually was the software. I have no intention of using the discount but honestly could not believe that my trackers were declared to be defective instead of Fitbit admitting it was a software issue. As a clinical exercise physiologist I have recommended Fitbit to my clients for years and am disappointed by this recent encounter. Will I buy another tracker from Fitbit? Probably not.

[Isdvdmm]

I can’t get my blaze to sync. I can see the steps going up but when I go into the feed where my friends are my number doesn’t move. Is there a reset button?