12-08-2018
14:33
- last edited on
12-09-2018
12:22
by
FerdinandFitbit
12-08-2018
14:33
- last edited on
12-09-2018
12:22
by
FerdinandFitbit
I have had my Fitbit blaze for less than a year now and the battery will not hold a charge. Even if the battery shows a full charge while charging and charges over night the batter still dies very soon after being taken off the charger. It will not even hold a charge long enough to monitor a 45 minute workout. I have tried charging for several hours and still nothing. I also have notifications turned off so that is not a factor for shorter battery life. Is there anything that can be done to fix this issue?
Moderator edit: Updated title for clarity
12-09-2018 12:21
12-09-2018 12:21
Hi there @Jen0071, welcome to the Fitbit Community Forums! 🙂
I'm very sorry to hear that the battery on your tracker is not lasting as it should 😕 Thanks a lot for all you've tried and for taking the time to let us know.
I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.
I'll be looking forward for your reply!
Help others by giving votes and marking helpful solutions as Accepted
12-10-2018 12:04
12-10-2018 12:04
As you suggested I synced my Fitbit after taking it off the charger; however, it still would not hold a charge for a full day. When I first purchased my Fitbit the charge would hold for several days before needing a charge. Today, my Fitbit lasted for maybe 4 hours after having a full charge when removed from the charger. I’m hesitant to purchase another Fitbit product given my recent experience. I am disappointed the battery was not able to last for a full year, especially given the cost.