help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze battery not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2019 03:50 - last edited on ‎01-17-2019 06:03 by Moderator Alum

‎01-03-2019 03:50 - last edited on ‎01-17-2019 06:03 by Moderator Alum

I have had a Blaze for 2 years and recently it will not hold charge on the device itself.  If I log into the my dashboard it says it is charged fully and also on my app on the phone but it shows as a dead battery on the device itself.  Any help or suggestions are great appreciated.

 

Moderator edit: Updated title for clarity

Best Answer
0 Votes
2 REPLIES 2

‎01-17-2019 08:36 - last edited on ‎02-08-2025 04:04 by Fitbit Moderator

‎01-17-2019 08:36 - last edited on ‎02-08-2025 04:04 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems getting your Fitbit Blaze to charge. I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

PS. Moved your post to the Blaze board for categorization purposes.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎01-18-2019 05:53

In response to FerdinandFitbit

‎01-18-2019 05:53

Thank you for your email. I have received a followup email. Will go ahead
and follow instructions to see if this works.

Thank you,

Curry
Best Answer
0 Votes