Fitbit Blaze battery short life

[ColinJoyce]

My battery drains in less than four hours where it used to take four days or more. This happened firstly post an app update. It is now obvious that you have a battery integrity issue or the app caused some bug that placed issues in the battery functionality due to too many syncs. I have read every tip and made every change you suggested. However at this stage the batters Love u drains no matter what I do. Will you do a product recall and accept you have a flaw?  

Moderator edit: Updated title for clarity

[AndyAyre]

I'm having the exact same problem on my 30 month old blaze. I fully charged it three times yesterday and again overnight and it died before I left for work. I charged it again (it no time at all) at work and within minutes it is already at orange battery.

[ColinJoyce]

It’s a common occurrence but it seems Fitbit are unwilling to admit to it. 

[SunsetRunner]

My Blaze is less than a year old and all of a sudden I am having to charge it daily instead of every 4/5 days.  

[wirralcat]

There won't be a solution as the Blaze has already been discontinued.  I bought 2 of these and they have both failed in the last month at the age of 20 months.  Battery will not hold a charge and I have used the recommended procedures.  Both now in the recycling bin and I will never buy another Fitbit product again.  £260 wasted. 

[pinkshell]

I am having exactly the same problem.  Only started doing this two days ago.   Hope someone comes up with a solution.  As Wirralcat says - what a waste of money if no solution found.

[ColinJoyce]

So I am contemplating what to buy next and the lack of response on this forum is sending me to Apple

[pinkshell]

Aldi have the Blaze in their Christmas 2018 catalogue!!!

[FerdinandFitbit]

Hi there everyone! Good to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear that you are having problems with the battery on your Fitbit Blaze trackers not lasting as it should. Thanks a lot for what you've already tried. I'd like to help you out.

The battery on the Fitbit Blaze should last at least 5 days with a regular usage. You also need to keep in mind that Lithium batteries in general will not hold the same charge over the time, especially when you've had it for more than a year.

@ColinJoyce @wirralcat, I've gone ahead and escalated your case to the Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need anything else, I'm here to help!

@AndyAyre, I just checked and it seems that our Support Team is already working with you on this. Please, also keep an eye on your inbox for more instructions.

@SunsetRunner @pinkshell, I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

If you guys need anything else, I'm here to help!

[awittmann]

I am experiencing similar issues since updating my Fitbit Blaze approximately 1 to 1.5 weeks ago (after my Fitbit would not sync).  My battery drains in approximately 14 hours (it used to take 3-4 days minimum) and it no longer records my HR.  Furthermore, I suspect calories burned is being inaccurately recorded following exercise most of the time.  My Blaze is perhaps 15 months old at present.  I have researched posts with similar complaints in the community forum and implemented recommendations (turning off alarms, cleaning charging/monitoring contacts, etc.) without success.  Is there anything more to be done?  Or do I need to purchase a new Fitbit?

[ColinJoyce]

The general view is that problems start at 15 months and get worse thereafter. I am not willing to buy a new Fitbit every 18 months it’s unsustainable even if you can afford to do it. 

[awittmann]

I just went for a run after charging it this morning.  Mid-run, my Blaze began to vibrate (much the same as when I reach 10,000 steps) but it didn't stop for almost one minute.  Now it will not stop intermittently (albeit frequently) vibrating/"buzzing" despite the fact that I have turned it off and reset it.  Placing it on the charger has no effect except to charge the batter.  Incredibly frustrating.

[FerdinandFitbit]

Hi there @awittmann, good to have you in the Community Forums! 🙂

I'm very sorry to hear you're having these issues with your Fitbit Blaze. I'd like to help you out!

I've gone ahead and escalated your case to the Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, let me know!

[pinkshell]

I am in touch with Fitbit help people who are being very helpful but I do
have a guarantee. I will post final result of my discussions with them
asap.

[Petecycle]

I see other blaze users affected by the last update, my blaze lasted 4-5 days between charges regardless of activity but then all of a sudden only lasts one day if I am lucky, this can only be software/ firmware related I have tried switching off as much as possible and still lucky to get between 12 & 24hrs between charges again regardless of activity, this coincides with heart rate monitoring issues also, disappointing for a 12 month old device.

[OldWalt]

I agree I am done. 

[pinkshell]

Fitbit are being very helpful - mine is less than 12 months old.  Will post outcome later this week I hope.

[Petecycle · Accepted solution]

That’s great news, I hope you get yours sorted, I really liked my blaze until the recent problems which I hope can be resolved.

I have a replacement Blaze on its way to me, Customer service were great and within ten minutes of the web chat with them they said that I was eligible for a replacement, to note to you all, if you purchased your Blaze within the European Union you are entitled to 2 years warranty, it’s in the handbook that came with your device. 

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there guys, good to see you all around! 🙂

@pinkshell, I'm happy to hear that the Support Team is helping you out with this! 🙂 Let me know if you need more help!

@Petecycle, I'm also happy to hear that our Support Team has been able to help you out! 🙂

If you guys need anything else, let me know!

[OldWalt]

Thanks - I have worked with the support team to learn that my blaze is
really beyond the expected life for the product (basically a year) I am
just not comfortable purchasing products that are what I would consider
disposable. This starts to feel like an unsustainable path so in the future
(like Christmas) I hope to get an old fashion watch that will last many
years...