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Fitbit Blaze buttons are not working

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‎01-16-2018 09:39 - last edited on ‎01-17-2018 03:25 by Moderator Alum

‎01-16-2018 09:39 - last edited on ‎01-17-2018 03:25 by Moderator Alum

Hi,

 

Got a Fitbit Blaze for Christmas. It's been fine until today where my Fitbit Blaze buttons have stooped working. I have tried restarting, changing the strap and making sure the buttons align and nothing works?

 

Is this a defective watch?

 

 

Moderator edit: format

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‎01-17-2018 03:26

‎01-17-2018 03:26

Hey there @Shaun201801, welcome to the Forums!

 

Thanks for troubleshooting this by yourself. Regarding your Blaze buttons, you may be able to remove dust or dirt by gently using a toothpick around the buttons. If this does not improve the buttons performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the buttons.

 

I hope this helps, let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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