Fitbit Blaze can not connect with HTC E9 by Bluetooth

[TaiTon]

Hi All

Is there any people have this problem? How to fix? Need to return the fibit Blaze? Fibit support has kept no reply for 2 weeks?

Please advice me

Thanks

[SunsetRunner]

Is the device you are trying to sync to a supported device?

iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf

[Rich_Laue]

 @TaiTon what have you tried? Please remember that to sync through your phone it must be done through the app, not the Bluetooth phone settings.

Use the app to connect the Blaze to your account, the App will then connect the Blaze to the phone.

First question, is the Blaze connected to your account, or does it still have the fitbit.com/setup message?

[TaiTon]

Thanks for your advice, I will try this weekend  and let you know

[TaiTon]

My Android divice HTC One E9 was not listed there! I just puchased it quickly when it luanch withouth checking this information. Thanks for your sharing!

[Rich_Laue]

That doesn't mean it won't work, it means it has not been tested, and your experience may vary.