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Fitbit Blaze charging contacts got damaged

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‎02-23-2019 18:03 - last edited on ‎02-25-2019 06:02 by Moderator Alum

‎02-23-2019 18:03 - last edited on ‎02-25-2019 06:02 by Moderator Alum

So my Blaze stopped charging the other day... And I think I know why...

 

The charging pins have poked holes on to the charging contacts on the Blaze.

 

https://www.photobox.co.uk/my/photo/full?photo_id=501683575893

 

So what now?

 

Moderator edit: Updated title for clarity

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2 REPLIES 2

‎02-25-2019 06:01

‎02-25-2019 06:01

Hi there @Rayvier , welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that this happened to your Fitbit Blaze. Thanks for attaching a phone of this.

 

I just checked with our Support Team and it seems they've already helped you out with this. If you need more help or have any other questions, feel free to let me know!

 

Anything else, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎03-01-2019 03:48

In response to FerdinandFitbit

‎03-01-2019 03:48

Yeah, sadly I'm very unsatisfied... The only option was to buy a new Fitbit and I was not even offered a discount because I don't live in the US. And if the person who bought me the Fitbit were to contact support directly, they would be offered only 25% discount to buy a new one... Very disappointing.

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