Fitbit Blaze counting steps when not worn and heart rate is inaccurate

[Nikhilchheda]

Hi My fitbit blaze counting to many steps even i am not wearing the watch still it countiously couting steps and also not giving me accurate heart rate show heart rate of 40-60  but actual heart rate is 120-130 bpm i have not changed any settings  i have restarted watch many times but same issue 

Please tell me what is can do to resolve my issue

or

else give me customer care phone number India Mumbai

Or

Give me address of service center India Mumbai

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @Nikhilchheda, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with your Fitbit Blaze counting steps while you're not wearing it and also for the heart rate monitor not registering your heart rate as it should.

Now, when you don't wear your tracker and it still count steps, do you leave it on something that could pick up vibrations of any kind? In most cases, users leave their trackers close to fan stations that will make the tracker to vibrate and this causes the tracker to record extra steps mistakenly.

Something you can do is to set up your tracker as a new device. This should help with both, your tracker counting steps while not being worn and also with your heart rate.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let me know if you need more help!

[Nikhilchheda]

Hey

I Have done setuping new device but theissue is still the same its counting
to many steps continously and also not govong heart rate

The watch is just kept on tabel no vibration no fan still its counting steps

Done restart many time

In an day watvh counted 485000 steps can imagine just kept on tabel

Please help me to reset as its syncing properly to my phone my phone app
just shows what the watch says

Please help