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Fitbit Blaze cracked display

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‎04-09-2018 11:56 - last edited on ‎04-10-2018 06:51 by Moderator Alum

‎04-09-2018 11:56 - last edited on ‎04-10-2018 06:51 by Moderator Alum

Right before I went to bed my Fitbit was working perfectly fine, I wear mine to bed every night to monitor my sleep and when I woke up this morning it had appeared to be cracked from the inside (behind the screen) and it won't stop flashing, i can't change the screen and the greenlight under the fitbit does not light up anymore. 

Does anyone know what could have happened? 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎04-10-2018 06:50

‎04-10-2018 06:50

Hi there @NazNShy09. Good to see you in the Fitbit Community Forums! 🙂

 

I'm sorry to hear about what happened to your tracker 😕

 

I've gone ahead and escalated your case to the Support Team for them to take a deeper look and help you out with this with the available options. Please keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

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Best Answer

‎04-10-2018 15:52

In response to FerdinandFitbit

‎04-10-2018 15:52

hi there,

after emailing you yesterday, I put my fitbit away and went to check on it
this morning and it seems to be working again. im not sure what happened
but I would like to have you take a deeper look into what was the cause of
it. I am not using it today as I don't want to ruin it even more.
thank you for your time 🙂
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‎04-11-2018 06:39

In response to NazNShy09

‎04-11-2018 06:39

Thanks for getting back and letting me know @NazNShy09.

 

It's great to hear that it's all working but I've verified with our Support Team and it seems they're already helping you out with this, so they will be able to take care of this for you.

 

If you need anything else, I'm always around.

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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