Fitbit Blaze device synchronized with account, but device not working

[Edosa]

After a long struggle, I finally got a dongle and synchronized the blaze device with my account. However, the device screen is only ddisplaying the fitbit.com/setup sign. Noting else shows and does not respond to pressing on any of the buttons

[FerdinandFitbit]

Hi there @Edosa. Good to see you in the Community! 🙂

For what you say, it sounds like the tracker has not been set up yet. Have you already gone through the Set up process?

If you're using a mobile device, go to the Account section and here choose the option that says "Set up a new device"; follow the on-screen instructions and this should take care of it. Your tracker will be ready to use and you should be able to access all the screens.

If you're using a computer, make sure you've downloaded the Fitbit connect software (you can download it by clicking here) and make sure to install it and then follow the set up instructions.

Hope this helps. Let me know if you need anything else!