06-11-2018
04:17
- last edited on
06-12-2018
11:33
by
FerdinandFitbit
06-11-2018
04:17
- last edited on
06-12-2018
11:33
by
FerdinandFitbit
During a workout a couple days ago the touch screen stopped working. It appeared that It was because of the sweat, however, once I dried the screen and my fingers and tried to use it again it still didn't work. The buttons work on the sides after holding them in for a while. I have restarted the device multiple times the touch screen no longer response to finger slides or touch.
Moderator edit: Updated subject for clarity
06-12-2018 11:32
06-12-2018 11:32
Hi there @Jdhurd. Good to see you in the Fitbit Community Forums! 🙂
I'm sorry you're having problems with the display on your Blaze not working as it should 😕
Since you've tried to restart your tracker and this hasn't helped, I went ahead and escalated your case to the Support Team for them to help you out with this! Keep an eye on your inbox for more instructions and if you need anything else, I'm here to help!
Help others by giving votes and marking helpful solutions as Accepted
04-01-2019 21:32
04-01-2019 21:32
My blaze is having the same problem. Button presses work, but finger swipes don't function properly and often cause the wrong screen to appear if there is a response. Very frustrated as this is a very expensese watch!