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Fitbit Blaze display not turning on

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‎02-06-2019 22:13 - last edited on ‎02-07-2019 11:43 by Moderator Alum

‎02-06-2019 22:13 - last edited on ‎02-07-2019 11:43 by Moderator Alum

My blaze is fully charged but went off and wont turn back on. I have tried to reset a few times by holding the left button and bottom right but with no success. What can I do next ? Thank you 🙂

 

Moderator edit: Updated title for clarity

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4 REPLIES 4

‎02-07-2019 11:42

‎02-07-2019 11:42

Hi @jennyjoy, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with the display on your Blaze not responding.  Thanks for all that you've tried to get it to work. I'd like to help you out.

 

Have you checked if even when it doesn't turn on, it still syncs?

 

In either case, I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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‎02-07-2019 13:28

In response to FerdinandFitbit

‎02-07-2019 13:28

Hi I'm having the same issue. Blaze turned itself off today. Was fully charged. Switches on when in the charger but as soon as I take it out it goes off. I have tried the reset and it's doing nothing. Any advice please its not even 2 months old

Tia

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‎02-07-2019 16:07

In response to FerdinandFitbit

‎02-07-2019 16:07

Thank you. No it is not syncing.
Kind regards
Jenny
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‎02-07-2019 16:08

In response to SunsetRunner

‎02-07-2019 16:08

I will keep you informed as to how I go. No answers yet.
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