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Fitbit Blaze freezes with logo after taking out of cradle and full charged.

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‎03-27-2019 11:15

‎03-27-2019 11:15

Hello,

 

I am experiencing a problem with my blaze where I let it charge in the cradle and once I take it out and strap to my wrist it suddenly freezes and stays on the Fitbit logo.

 

I have searched the forum and I have tried a reset by pushing and holding the left and bottom right button. I have successfully reset it three times now. However It still freezes. I got it in June of 2016 so I am unsure if warranty still covers it, please let me know on how to proceed.

 

Thanks,

 

Jordan

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1 REPLY 1

‎03-28-2019 07:17

‎03-28-2019 07:17

@Jordanbanh Welcome! It's good that the community is growing! 

 

I will gladly assist you with this and thank you for restarting your device. Since the issue persist please let our Support team know for further assistance. I have created a ticket for you so you will get an email.

 

Let me know how it goes.

Alvaro | Community Moderator

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