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Fitbit Blaze freezing and not able to swipe

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‎05-23-2018 07:53

‎05-23-2018 07:53

my partner bought me a Fitbit Blaze for Christmas and has stopped working. I have tried all the solutions that have been posted via Community page, but nothing has changed. The fitbit logo is on screen but does not swipe or sync to phone. It has been like this now for 2 weeks.  

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‎05-23-2018 10:29

‎05-23-2018 10:29

Sometimes doing the restart 3 times in a row helps

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

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